At a loss for months!

UPDATE: Avast was definitely the issue. Game is loading now and I should be good to go, so thanks for weighing in. Turns out that all of those previous downloads had been corrupted and there were little fragments of them all over the system… needed to go in and find them all in safe mode and then delete them. There’s a few hours of my life I won’t get back, but now at least I can play again!

I have wiped my computer multiple times, installed Blizzard and Wow, uninstalled, reinstalled umpteen times. I even relocated to the west coast in the months this has been going on - not a connection issue.

As far as I have been able to get it to go is to the video queued to launch at the beginning of the game. I can watch the video or interrupt it, but as soon as I try to move it along, the game just stalls and sits there. If I click it again, the screen goes white and tells me the program is not responding.

My machine is not the issue. 12th Gen Intel Core I9-19000K. 1 SSHD with 1.41 TB free and another standard drive with 3.8 TB free. AMD Radeon RX7900 XTX. All drivers updated. I run Avast Premium Security. Windows 11.

This is the only game this is happening on, with one weird quirk. As soon as I stop trying to open the program after it fails, I have tried to open Task Manager, but that always freezes up as well. The system then gets clunky until I restart.

If anyone has an idea of a plan I can follow to fix this, I am all ears. My equipment exceeds my knowledge on this. But I am getting tired of paying for a subscription I can’t use. Thanks!

Have you tried disabling Avast prior to running WoW?

Open the task manager first
Then try to open WoW
Which column (CPU/memory/Disk) spikes?

Thanks for writing. CPU went straight to 97% as soon as I launched. Also going to try disabling Avast.

97% doesn’t seem normal. I have a slower, but more recent CPU and it maxes out at < 50% when opening WoW. What happens to your CPU’s temperature when it jumps to 97%?

Strangely, nothing. I also just ran a review of the Avast logs. It seems that’s where the problem is residing. I am going to get rid of both Bliz/WoW and Avast, then do a Bliz/W reinstall, and will then add the components of Avast I want to keep (VPN and driver utility. Will update once I try that.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.