[Apr/May/June 2020] SEA - Increased Latency on Oceanic Realm

Thanks for the WinMTR tests! It looks like Telstra is causing some issues with Singapore connections (M1 & Singtel so far).

We do not have direct control over the telstra peering, but I’m getting this added to our tracking so we can monitor the situation closely. The information is helpful for our network team if the internet provider may need to reach out to us. In the mean time, it’s recommended to contact the internet provider and advise them of the packet loss on the telstra peer.

As far as I’m aware, no changes have been made to the oceanic realm servers. We do not have control over the connection route prior to our peering partners, this is determined by the ISP. There have been some undersea cable damages over the last few months that the providers may be doing their best to reroute connections to workaround the problem and help with the throttling/bandwidth available.

We only have control over our peering partner, Equinix, and our servers. If this was an issue with our peering networks and servers, we’d seen more of a widespread issue.