Apr/May 2021 - High latency to Oceanic realm (SEA/Singapore)

Support Technical Support
1

The past week or so, have been getting extremely high packet loss rate and ping has increased from usual 120ms and below to 240ms on average. Occurs occasionally in all scenarios (raids/instance, BGs, cities).

From Singapore on Singtel ISP. Similar issue faced a year ago.

WinMTR as below.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 289 289 0 0 10 0
202.166.143.254 - 0 289 289 1 13 175 134
202.166.123.134 - 0 289 289 1 3 25 2
202.166.123.133 - 0 289 289 1 2 41 1
ae8-0.tp-cr03.singnet.com.sg - 0 289 289 1 2 33 2
ae4-0.tp-er03.singnet.com.sg - 0 289 289 1 2 25 2
165.21.241.137 - 0 289 289 2 2 38 2
unknown.telstraglobal.net - 0 289 289 2 8 58 2
202.84.244.42 - 0 289 289 2 4 24 4
202.84.244.42 - 0 289 289 50 52 71 52
i-15350.pthp-core02.telstraglobal.net - 0 289 289 50 52 60 51
i-10353.sydo-core03.telstraglobal.net - 12 200 177 226 227 238 227
i-90.sydo10.telstraglobal.net - 11 208 187 224 225 238 225
unknown.telstraglobal.net - 11 207 186 232 235 310 244
137.221.85.35 - 9 219 201 226 235 346 228
et-0-0-0-pe02-eqsy4.as57976.net - 15 187 160 226 230 289 227
103.4.115.248 - 14 190 164 0 232 239 232
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

I have the same problem on singnet fibre. How do I post the logs to show the devs?

3

Oceania 103.4.115.248

4

Hi Miaataa

This looks like the Submarine Cable connection - we see a jump from 52ms to 227ms. Not sure what is going on there. I checked google and see no outages for Oceania.

i-15350.pthp-core02.telstraglobal.net - 0 289 289 50 52 60 51
i-10353.sydo-core03.telstraglobal.net - 12 200 177 226 227 238 227

5

The results are showing packet loss and long response times starting inside Telstra’s network. This is a routing peer your ISP, Singnet, uses to route their connections to the game server. As a customer, you won’t be able to reach out to them on your own, so you’ll have to work on this through your ISP.