I’m sorry Throm, but may be applying an emotion to what our Moderation Team does. There is no hostility, there is only policy and the posts/threads that are found to have violated it. I know it can sometimes feel like that, but there isn’t anything personal involved.
I can understand the confusion. If your issue was the fact that you were getting an error in submitting an appeal and you were seeking guidance for getting around the error/bug, more than half of your post is entirely unnecessary. I’d recommend, if you wanted to start a discussion in the future, only describe the error your got and make sure to report it as a bug.
No. The appeal process is there to have our staff double-check the original penalty to ensure that the correct action was taken. It isn’t a means to discuss that action or penalty or to provide a defense or otherwise negotiate a reduced penalty. It’s just a request to have our staff look at the evidence we have and make sure a mistake wasn’t made.
That is how our system works, we cannot just keep them open. All tickets, when a Game Master replies, are marked as resolved from our end.
With that said, you should be able to reopen your ticket, which allows your follow up ticket to be associated with the original, but each time a Game Master “answers” the ticket, it is marked as resolved by us as part of the process.
From what I can see of your ticket history, I see multiple tickets associated with the original, so you were reopening them. “Resolved” tends to be interpreted as in “We fixed everything, you don’t have any more concerns”, which it is not.