Appeal for Account Suspension - Inappropriate Communication (Xitearith-Ragnaros)

[Vrakthris]

@Cempasüchil-ragnaros

We are writing to you on behalf of my husband,

While I appreciate that you wish to appeal on behalf of your husband. The only person who is able to appeal would be your husband. Additionally, that appeal can only be done via an appeal ticket. With that said, let’s get into some clarification.

@Cempasüchil-ragnaros

We believe this sanction is unjust, as he did not intentionally commit any such offense.

Intentionally or not, if a violation is found a person may be penalized for it.

@Cempasüchil-ragnaros

Even if there was a violation, we find this penalty disproportionate and arbitrary.

First, a penalty isn’t arbitrary. A penalty the consequence for violating our policies and there to serve as a deterrent for future violations.

Second, the duration for most social penalties is fairly standard. The first warning for a violation is usually a one week silence. Additional violations move to a one week suspension and then escalate from there until finally the license is closed.

@Cempasüchil-ragnaros

We recall a recent incident where a player instigated multiple reports against him during an “RBG Blitz” simply because he was from the Ragnaros realm and of Latin American origin. We suspect this situation may have generated a large number of unjustified reports.

It is important to understand outside of some very specific situations, any “unjustified reports” that a player may receive result in zero action. Meaning, if there wasn’t any verified violations in the chat that was reported, nothing would have happened. So that a report is unjustified or not is entirely irrelevant and of no consequence.

@Cempasüchil-ragnaros

we ask that the sanction be reduced, or alternatively, a 7-day chat silence be imposed instead of the account suspension.

If you wish to provide feedback about how our penalties work you are welcome to submit a suggestion through the option in-game under the Support menu.

We do not reduce or alter a penalty that has been verified. If the penalty is appealed and a mistake was found it would be overturned, but if you earn a 1 week silence, that is the penalty you serve. If you earn a 1 week suspension, it will not be reduced to the previous category of a silence.

@Cempasüchil-ragnaros

I, Vamkari-Ragnaros, certify that my husband has not engaged in any inappropriate communication. I am a direct witness to the problem we had with the aforementioned player.

While we do not generally discuss any penalties with any account that is not registered to that user. However, since I was able to verify that the account you referenced does log in from the same location I will say this…

Again, I appreciate that you are willing to vouch for your husband, but you simply cannot certify anything of the kind. Unless you are standing over his shoulder every moment that he is playing and watching what he is typing, your point of view is limited.

I can absolutely confirm that the reports were not at all unjustified. Over several days I see reports of inappropriate and toxic language that had been verified at the time, and I can verify it once more. This was not a mistake.

This was also not the first penalty, therefore they would not have received a silence because they already have. The penalty will continue to escalate from there, so I would urge changing the way they speak to others and what language that is used.