They say a lot of things. Most of them are wrong. Who knows when or if those characters are coming back. (I hope they get them back and on a realm they want too, though.)
The magnitude of their failure on this server merger is so extreme and unacceptable that jobs need to be lost over it. There’s no excuse for what’s happening to people here. I’m not even affected by this disaster, and it makes me angry just seeing people’s accounts of what they’ve experienced. Here’s one of my favorites: