Your friend can appeal their account action on another battle net account, the forums ain’t the place for it. Here are some text on how the system works as there’s been an uptick in this kind of topic.
That said, your only option is to appeal the account action. Posting on the forums will not change anything and is technically a violation of the rules. Lastly, there’s nobody from the appeal team here. This forum is primarily for players to help point other players to the right place.
In the event of appeals, there’s only one avenue and that’s via tickets.
There are no GMs on the forums. They are the first line for appeal tickets, but they do not post here. The Hacks team who handles all the Anti-Cheat investigations, software flagging, and bans - don’t touch the forums either nor do they directly answer tickets. Only tickets escalated for further investigation.
Regarding you attaching anything - they don’t take “evidence” from us players. They only use their own game logs as evidence. Sadly, there are nefarious people who will fake screenshots, logs, and other things to try to get out of their penalty. I am sure you can understand why they stick to their own logs.
The CS forum serves as an Information Desk to help folks navigate the ticket system, explain policies, explain account services, etc. The most folks can do here is help you learn about the next steps to take in your appeals, or explain how things work.
Just remember to stick to one appeal ticket at a time, and be polite. You will get back a template each time. These are the options, roughly:
Upheld
Overturned with an apology
Reduced penalty (this can happen if they realize the account is “real” and not a pure botting/gold selling account)
Escalated for for further investigation
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