AMD + Intel HD -- Switchable Graphics Optimization issues

Concequence-malorne · December 12, 2018, 7:39am

I am having issues since 8.1 … In My Catalyst Control Center, under Power > Switchable Graphics … I always have wow on High Performance. This forces wow to use my AMD Graphics card, which gives me good frame rates, I can run the game on mid range settings, and it performs well.

Since 8.1 … when I start the game, it says Game Started, the mouse vanishes. If I Tab out, I can see the game is trying to load. But it sits there, for nearly 10 min before starting. If I try to go to Display Settings, the game crashes.

When I go into Catalyst Control Center, and select Power Saving, it starts instantly. When I go to Display Settings, Advanced, My high performance AMD card is not showing at all in the settings. Only my Garbage Intel Card shows. The Intel Card is for windows and browsers, its bad. The AMD is the Gaming Card, its intended for 3D games. This Optimization setting in Catalyst Control center is how I tell the system which game uses which card.

I dont know whats changed, but at this point waiting 10 min every time I start the game is insane. What is happening, what the heck did you guys change.

> ------------------
> System Information
> ------------------
> Time of this report: 12/12/2018, 02:43:19
>        Machine name: CONCEQUENCE
>    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.180608-0600)
>            Language: English (Regional Setting: English)
> System Manufacturer: Dell Inc.
>        System Model: Inspiron 7520
>                BIOS: InsydeH2O Version 03.72.24A09
>           Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz
>              Memory: 8192MB RAM
> Available OS Memory: 8068MB RAM
>           Page File: 4653MB used, 11479MB available
>         Windows Dir: C:\WINDOWS
>     DirectX Version: DirectX 11
> DX Setup Parameters: Not found
>    User DPI Setting: Using System DPI
>  System DPI Setting: 120 DPI (125 percent)
>     DWM DPI Scaling: UnKnown
>      DxDiag Version: 6.01.7601.17514 32bit Unicode
> 
> ------------
> DxDiag Notes
> ------------
>       Display Tab 1: No problems found.
>         Sound Tab 1: No problems found.
>         Sound Tab 2: No problems found.
>           Input Tab: No problems found.
> 
> --------------------
> DirectX Debug Levels
> --------------------
> Direct3D:    0/4 (retail)
> DirectDraw:  0/4 (retail)
> DirectInput: 0/5 (retail)
> DirectMusic: 0/5 (retail)
> DirectPlay:  0/9 (retail)
> DirectSound: 0/5 (retail)
> DirectShow:  0/6 (retail)
> 
> ---------------
> Display Devices
> ---------------
>           Card name: Intel(R) HD Graphics 4000
>        Manufacturer: Advanced Micro Devices, Inc.
>           Chip type: Intel(R) HD Graphics Family
>            DAC type: Internal
>          Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05721028&REV_09
>      Display Memory: 4095 MB
>    Dedicated Memory: 2085 MB
>       Shared Memory: 2010 MB
>        Current Mode: 1920 x 1080 (32 bit) (60Hz)
>        Monitor Name: Generic PnP Monitor
>       Monitor Model: unknown
>          Monitor Id: AUO21ED
>         Native Mode: 1920 x 1080(p) (60.021Hz)
>         Output Type: Internal
>         Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
> Driver File Version: 8.15.0010.2696 (English)
>      Driver Version: 8.951.9.1000
>         DDI Version: 11
>        Driver Model: WDDM 1.1
>   Driver Attributes: Final Retail
>    Driver Date/Size: 3/19/2012 06:31:54, 8087040 bytes
>         WHQL Logo'd: Yes
>     WHQL Date Stamp: 
>   Device Identifier: {D7B78E66-4226-11CF-C777-7825B7C2C535}
>           Vendor ID: 0x8086
>           Device ID: 0x0166
>           SubSys ID: 0x05721028
>         Revision ID: 0x0009
>  Driver Strong Name: oem75.inf:ATI.Mfg.NTamd64.6.1:iIVBM1ML_PROXY:8.951.9.1000:pci\ven_8086&dev_0166&subsys_05721028
>      Rank Of Driver: 00E60001
>         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
>    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
>                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
>                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
>        D3D9 Overlay: Supported
>             DXVA-HD: Supported
>        DDraw Status: Enabled
>          D3D Status: Enabled
>          AGP Status: Enabled
> 
> -------------
> Sound Devices
> -------------
>             Description: Speakers (ROCCAT Juke)
>  Default Sound Playback: Yes
>  Default Voice Playback: Yes
>             Hardware ID: USB\VID_1E7D&PID_371E&REV_0100&MI_00
>         Manufacturer ID: 1
>              Product ID: 100
>                    Type: WDM
>             Driver Name: CM10864.sys
>          Driver Version: 7.12.0008.2150 (English)
>       Driver Attributes: Final Retail
>             WHQL Logo'd: n/a
>           Date and Size: 7/17/2016 16:11:20, 1310720 bytes
>             Other Files: 
>         Driver Provider: C-Media Inc.
>          HW Accel Level: Basic
>               Cap Flags: 0xF1F
>     Min/Max Sample Rate: 100, 200000
> Static/Strm HW Mix Bufs: 1, 0
>  Static/Strm HW 3D Bufs: 0, 0
>               HW Memory: 0
>        Voice Management: No
>  EAX(tm) 2.0 Listen/Src: No, No
>    I3DL2(tm) Listen/Src: No, No
> Sensaura(tm) ZoomFX(tm): No
> 
>             Description: Speakers (Conexant SmartAudio HD)
>  Default Sound Playback: No
>  Default Voice Playback: No
>             Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_10280572&REV_1000
>         Manufacturer ID: 1
>              Product ID: 100
>                    Type: WDM
>             Driver Name: CHDRT64.sys
>          Driver Version: 8.54.0037.0000 (English)
>       Driver Attributes: Final Retail
>             WHQL Logo'd: Yes
>           Date and Size: 5/18/2012 03:36:44, 1604736 bytes
>             Other Files: 
>         Driver Provider: Conexant
>          HW Accel Level: Basic
>               Cap Flags: 0xF1F
>     Min/Max Sample Rate: 100, 200000
> Static/Strm HW Mix Bufs: 1, 0
>  Static/Strm HW 3D Bufs: 0, 0
>               HW Memory: 0
>        Voice Management: No
>  EAX(tm) 2.0 Listen/Src: No, No
>    I3DL2(tm) Listen/Src: No, No
> Sensaura(tm) ZoomFX(tm): No
> 
> ---------------------
> Sound Capture Devices
> ---------------------
>             Description: Microphone (ROCCAT Juke)
>   Default Sound Capture: Yes
>   Default Voice Capture: Yes
>             Driver Name: CM10864.sys
>          Driver Version: 7.12.0008.2150 (English)
>       Driver Attributes: Final Retail
>           Date and Size: 7/17/2016 16:11:20, 1310720 bytes
>               Cap Flags: 0x1
>            Format Flags: 0xFFFFF
> 
>             Description: Internal Microphone (Conexant SmartAudio HD)
>   Default Sound Capture: No
>   Default Voice Capture: No
>             Driver Name: CHDRT64.sys
>          Driver Version: 8.54.0037.0000 (English)
>       Driver Attributes: Final Retail
>           Date and Size: 5/18/2012 03:36:44, 1604736 bytes
>               Cap Flags: 0x1
>            Format Flags: 0xFFFFF
> 
> -------------------
> DirectInput Devices
> -------------------
>       Device Name: Mouse
>          Attached: 1
>     Controller ID: n/a
> Vendor/Product ID: n/a
>         FF Driver: n/a
> 
>       Device Name: Keyboard
>          Attached: 1
>     Controller ID: n/a
> Vendor/Product ID: n/a
>         FF Driver: n/a
> 
>       Device Name: Razer DeathAdder Elite
>          Attached: 1
>     Controller ID: 0x0
> Vendor/Product ID: 0x1532, 0x005C
>         FF Driver: n/a
> 
>       Device Name: Razer DeathAdder Elite
>          Attached: 1
>     Controller ID: 0x0
> Vendor/Product ID: 0x1532, 0x005C
>         FF Driver: n/a
> 
>       Device Name: Razer DeathAdder Elite
>          Attached: 1
>     Controller ID: 0x0
> Vendor/Product ID: 0x1532, 0x005C
>         FF Driver: n/a
> 
>       Device Name: Razer DeathAdder Elite
>          Attached: 1
>     Controller ID: 0x0
> Vendor/Product ID: 0x1532, 0x005C
>         FF Driver: n/a
> 
>       Device Name: ROCCAT Juke
>          Attached: 1
>     Controller ID: 0x0
> Vendor/Product ID: 0x1E7D, 0x371E
>         FF Driver: n/a
> 
> Poll w/ Interrupt: No
> 
> -----------
> USB Devices
> -----------
> + USB Root Hub
> | Vendor/Product ID: 0x8086, 0x1E26
> | Matching Device ID: usb\root_hub20
> | Service: usbhub
> | 
> +-+ Generic USB Hub
> | | Vendor/Product ID: 0x8087, 0x0024
> | | Location: Port_#0001.Hub_#0002
> | | Matching Device ID: usb\class_09
> | | Service: usbhub
> 
> ----------------
> Gameport Devices
> ----------------
> 
> ------------
> PS/2 Devices
> ------------
> + Standard PS/2 Keyboard
> | Matching Device ID: *pnp0303
> | Service: i8042prt
> | 
> + Razer DeathAdder Elite
> | Vendor/Product ID: 0x1532, 0x005C
> | Matching Device ID: hid\vid_1532&pid_005c&mi_01&col01
> | Upper Filters: rzudd
> | Service: kbdhid
> | 
> + HID Keyboard Device
> | Vendor/Product ID: 0x1532, 0x005C
> | Matching Device ID: hid_device_system_keyboard
> | Service: kbdhid
> | 
> + Terminal Server Keyboard Driver
> | Matching Device ID: root\rdp_kbd
> | Upper Filters: kbdclass
> | Service: TermDD
> | 
> + Dell Touchpad
> | Matching Device ID: *dll0569
> | Upper Filters: ETD
> | Service: i8042prt
> | 
> + Razer DeathAdder Elite
> | Vendor/Product ID: 0x1532, 0x005C
> | Matching Device ID: hid\vid_1532&pid_005c&mi_00
> | Upper Filters: rzudd
> | Service: mouhid
> | 
> + Terminal Server Mouse Driver
> | Matching Device ID: root\rdp_mou
> | Upper Filters: mouclass
> | Service: TermDD
> 
> ------------------------
> Disk & DVD/CD-ROM Drives
> ------------------------
>       Drive: C:
>  Free Space: 385.7 GB
> Total Space: 933.5 GB
> File System: NTFS
>       Model: WDC WD10JPVT-75A1YT0 SCSI Disk Device
> 
>       Drive: Q:
>       Model: n/a
> 
>       Drive: D:
>       Model: PLDS DVDRWBD DS-6E2SH SCSI CdRom Device
>      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
> 
> --------------
> System Devices
> --------------
>      Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
> Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_05721028&REV_04\3&11583659&0&D0
>    Driver: n/a
> 
>      Name: 3rd Gen Core processor DRAM Controller - 0154
> Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_05721028&REV_09\3&11583659&0&00
>    Driver: n/a
> 
>      Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
> Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_05721028&REV_04\3&11583659&0&E8
>    Driver: n/a
> 
>      Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
> Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_05721028&REV_09\3&11583659&0&08
>    Driver: n/a
> 
>      Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
> Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_05721028&REV_04\3&11583659&0&FB
>    Driver: n/a
> 
>      Name: Realtek PCIe GBE Family Controller
> Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_05721028&REV_07\4&308E5CB0&0&00E0
>    Driver: n/a
> 
>      Name: High Definition Audio Controller
> Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_05721028&REV_04\3&11583659&0&D8
>    Driver: n/a
> 
>      Name: AMD Radeon HD 7730M
> Device ID: PCI\VEN_1002&DEV_682F&SUBSYS_05721028&REV_00\4&2BD30786&0&0008
>    Driver: n/a
> 
>      Name: Intel(R) Mobile Express Chipset SATA RAID Controller
> Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_05721028&REV_04\3&11583659&0&FA
>    Driver: n/a
> 
>      Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
> Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_05721028&REV_C4\3&11583659&0&E1
>    Driver: n/a
> 
>      Name: Intel(R) HM77 Express Chipset LPC Controller - 1E57
> Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_05721028&REV_04\3&11583659&0&F8
>    Driver: n/a
> 
>      Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
> Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_05721028&REV_C4\3&11583659&0&E0
>    Driver: n/a
> 
>      Name: Intel(R) Management Engine Interface 
> Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_05721028&REV_04\3&11583659&0&B0
>    Driver: n/a
> 
>      Name: Intel(R) Centrino(R) Wireless-N 2230
> Device ID: PCI\VEN_8086&DEV_0887&SUBSYS_44628086&REV_C4\4&20F6FC50&0&00E1
>    Driver: n/a
> 
>      Name: Intel(R) USB 3.0 eXtensible Host Controller
> Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_05721028&REV_04\3&11583659&0&A0
>    Driver: n/a
> 
>      Name: Intel(R) HD Graphics 4000
> Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_05721028&REV_09\3&11583659&0&10
>    Driver: n/a
> 
> ------------------
> DirectShow Filters
> ------------------
> 
> DirectShow Filters:
> WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
> WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
> WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
> MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
> Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
> WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
> WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
> Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
> Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
> CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405
> CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.8417
> WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
> Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
> WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
> WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
> WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
> WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
> WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
> DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
> MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,8.05.0000.27572
> Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709
> CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
> CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3404
> WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
> MainConcept AAC Decoder,0x00800000,1,1,mc_dec_aac_ds.ax,8.05.0000.24552
> Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
> AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709
> VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709
> SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
> Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
> AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
> CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.4703
> StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
> MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
> Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.01.0014.0000
> MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709
> SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
> CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
> VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
> ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.03.0000.20326
> ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,12.03.0000.20326
> CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.6940.3427
> MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
> CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
> Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
> SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
> Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
> Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2317
> CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.5023
> Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
> Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416
> MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709
> PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
> DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
> Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709
> CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
> MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
> Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
> CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.4013
> ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
> MainConcept MPEG Push Demultiplexer,0x00200000,1,2,mc_demuxpush_mp2_ds.ax,8.05.0000.24552
> AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.03.0000.20326
> ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709
> Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709
> MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
> Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
> Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709
> SmartSound Soundtrack,0x00400000,0,1,DirectQX.dll,3.00.0009.0000
> SmartSound SDS Reader,0x00400000,0,1,SDSReader.dll,3.00.0009.0000
> Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.01.0014.0000
> Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709
> Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416
> CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030
> ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
> File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
> ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.03.0000.20326
> VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
> WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
> VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
> CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
> File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
> MainConcept DV-Demultiplexer,0x00800001,1,2,mc_demux_dv_ds.ax,8.05.0000.24552
> iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
> CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
> iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
> ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
> MainConcept Dolby Digital Audio Decoder,0x00600000,1,1,mc_dec_dd_ds.ax,7.04.0000.47388
> CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.3411
> MainConcept AVC/H.264 Video Decoder,0x00800001,1,2,mc_dec_avc_ds.ax,8.05.0000.24552
> Track2Filter,0x00200000,0,0,Track2Filter.dll,9.00.0000.0000
> CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
> CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
> DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
> Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
> AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709
> CyberLink HAM Decoder,0x00600000,0,1,clcvd.ax,1.00.9320.3521
> RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
> MainConcept DV Dif Parser,0x00800001,1,1,mc_parser_dv_ds.ax,8.05.0000.24552
> Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
> WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
> MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
> CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
> MainConcept (Broadcast) AVC/H.264 Video Decoder,0x00800002,1,2,mc_bc_dec_avc_ds.ax,8.05.0000.24552
> DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
> CyberLink Video Decoder (PDVD9),0x00700100,1,2,clcvd.ax,1.00.9320.3521
> MainConcept VC-1 Decoder,0x00600000,2,1,mc_dec_vc1_ds.ax,8.05.0000.24552
> SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
> Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
> MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
> Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
> StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
> Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
> CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
> QIC1802 Demux,0x00200000,1,1,qicdemux.ax,1.00.0000.1621
> Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
> AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709
> AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709
> Dump,0x00000000,0,0,,
> Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
> MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
> Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709
> File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709
> MainConcept DVCPro HD Video Decoder,0x00600000,1,1,mc_dec_dv100_ds.ax,8.05.0000.24552
> Creative Correct TimeStamp Filter,0x00200000,1,1,CTFrFix.ax,1.01.0014.0000
> MainConcept DVCPro 50 Video Decoder,0x00600000,1,1,mc_dec_dv50_ds.ax,8.05.0000.24552
> MainConcept Stream Parser,0x00400000,1,2,mc_demux_mp2_ds.ax,8.05.0000.27572
> ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
> Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
> StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
> AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
> Creative H264 No Quality Control Filter,0x00200000,1,0,CTH264NoQC.ax,1.01.0014.0000
> Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709
> File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709
> File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709
> Track1Filter,0x00200000,0,0,Track1Filter.dll,9.00.0000.0000
> MainConcept DV Video Decoder,0x00600000,1,1,mc_dec_dv_ds.ax,8.05.0000.24552
> Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
> CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.3621
> BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
> Qic To Anxb,0x00200000,1,1,QicToAnxb.dll,1.00.0000.2325
> MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709
> 
> WDM Streaming Tee/Splitter Devices:
> Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> 
> Video Compressors:
> WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
> WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
> MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
> DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
> MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709
> Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
> Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
> 
> Audio Compressors:
> WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
> WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
> ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
> IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
> PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
> Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709
> GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709
> Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.23709
> CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
> CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709
> MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709
> 
> Audio Capture Sources:
> Microphone (ROCCAT Juke),0x00200000,0,0,qcap.dll,6.06.7601.17514
> Internal Microphone (Conexant S,0x00200000,0,0,qcap.dll,6.06.7601.17514
> 
> PBDA CP Filters:
> PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
> PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
> PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
> 
> Midi Renderers:
> Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
> Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709
> 
> WDM Streaming Capture Devices:
> Conexant HD Audio capture,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> ,0x00000000,0,0,,
> Conexant HD Stereo Mix,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> ROCCAT Juke,0x00200000,2,2,ksproxy.ax,6.01.7601.19091
> 
> WDM Streaming Rendering Devices:
> ,0x00000000,0,0,,
> Conexant HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> ,0x00000000,0,0,,
> ROCCAT Juke,0x00200000,2,2,ksproxy.ax,6.01.7601.19091
> 
> BDA Network Providers:
> Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
> Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
> Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
> Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
> Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
> 
> Video Capture Sources:
> Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> 
> Multi-Instance Capable VBI Codecs:
> VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
> 
> BDA Transport Information Renderers:
> BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
> MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
> 
> BDA CP/CA Filters:
> Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
> Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
> PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
> XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135
> 
> WDM Streaming Communication Transforms:
> Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
> 
> Audio Renderers:
> Speakers (ROCCAT Juke),0x00200000,1,0,quartz.dll,6.06.7601.23709
> CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.3603
> Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709
> Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709
> DirectSound: Speakers (Conexant SmartAudio HD),0x00200000,1,0,quartz.dll,6.06.7601.23709
> DirectSound: Speakers (ROCCAT Juke),0x00200000,1,0,quartz.dll,6.06.7601.23709
> Speakers (Conexant SmartAudio H,0x00200000,1,0,quartz.dll,6.06.7601.23709
> 
> ---------------
> EVR Power Information
> ---------------
> Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
>   Quality Flags: 2576
>     Enabled:
>     Force throttling
>     Allow half deinterlace
>     Allow scaling
>     Decode Power Usage: 100
>   Balanced Flags: 1424
>     Enabled:
>     Force throttling
>     Allow batching
>     Force half deinterlace
>     Force scaling
>     Decode Power Usage: 50
>   PowerFlags: 1424
>     Enabled:
>     Force throttling
>     Allow batching
>     Force half deinterlace
>     Force scaling
>     Decode Power Usage: 0

Drspock-4919 · December 12, 2018, 7:52am

Lets first try updating your Intel GPU drivers.

read through this article on how to do it
https://www.intel.com/content/www/us/en/support/articles/000005474/graphics-drivers.html?_ga=2.82231958.1006483432.1544601074-896815851.1544601074

this is the link to the drivers for your Integrated GPU
https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=80939

Concequence-malorne · December 12, 2018, 8:08am

This has torched my computer before. I don’t trust any driver’s not specifically for my laptop and have been approved by them. Pulling driver’s off Intel’s site has broken my laptop in the past. I am intently curious why you want me to mess with the drivers that are loading fine though … The AMD switchable graphics are the ones taking forever to load up since 8.1.
… The Intel chip is not for 3D at all.

I can check the Inspiron driver list to see if any new approved OEM driver versions exist. I would not trust just dropping the newest retail Intel driver’s on my machine. Like I said done that… Spent two weeks trying to roll things back just to get the machine to boot properly.

Drspock-4919 · December 12, 2018, 8:16am

The Intel Driver is what controls the Switchable graphics. Updating the Dedicated GPU without updating the intel side can cause issues.

Drspock-4919 · December 12, 2018, 8:17am

Its also set to balanced the Dedicated GPU may not work with it set to balanced

Ligeya-dalaran · December 12, 2018, 3:21pm

I’m having the same issue. Or very similar at least. Game takes 5-10 minutes to load and whenever I go to settings, If I’m logged in game stops responding for about 5 minutes and disconnects me once it comes back to its senses, or if I click setting from the log in screen it’s just not responding for 5 minutes.
Tried it before and after updating amd drivers, same result. Checked dell website and that command update program I have for new intel drivers and there’s nothing new available, so everything is up to date. Even updated my bios just to see if it does anything.
I’m fairly certain that game is indeed using dedicated GPU, as playability wasn’t affected all that much, except for some occasional fps drops that didn’t occure before patch.
Also, my battery settings are in quality mode rather than balanced, which means that it does not take any part in this issue.
Seeing how both author and me are using dx11( in my case I can’t even run dx12 cause windows 7), and had no changes in our hardware/software whatsoever at least on first launch after patch dropped, I can’t imagine this issue being caused by something on our end.
Would be nice to have a reply from blues, as indeed waiting that long for game to launch is rather frustrating.

Antisôcial-kiljaeden · December 12, 2018, 3:22pm

Keep bumping our post here Cant open game after 8.1 - #29 by Antisôcial-kiljaeden

Zungar-silver-hand · December 12, 2018, 3:40pm

Your intel drivers are from 2012. That’s so far out of date they might as well need museum pieces. The issue with those not having never versions is your laptop manufacturer.

Egaeus-dalaran · December 12, 2018, 4:16pm

here’s mine : Driver Date/Size: 4/26/2018 16:29:14, 25375224 bytes.
We’re having the exact same issue, so it’s safe to assume it’s not even caused by drivers being out of date.

Concequence-malorne · December 12, 2018, 5:51pm

I will attempt to see what I can do to update them. It’s really destroyed my system before. This was all working perfectly before 8.1 … ugh. Also how do I change it from Balanced to anything else? This is not something I have ever seen before. Ill look it up I guess, I just know the Catalyst Controls that allow me to set which GPU is used for which program.

This is the thing I am worried about, I will end up spending days trying to re-wire my Laptop, and it will end up doing nothing but causing me a headache. Something about WoW is doing this. Every other game I have runs fine. And its only started this madness since 8.1

The Damn Bitcoin crap has jacked up the prices of Video cards since about then… I haven’t been able to afford any kind of upgrade because even the lamest crap Laptop is way out of my budget. Maybe with Bitcoin crashing, the prices will drop and I can afford a laptop upgrade again. I just know the AMD chip I have is good enough to run the game with 30-50 fps. That’s all I need, If I can get wow.exe to stop being stupid.

I have also seen several threads that this is an issue across the board for a lot of people with dual GPU’s. Some are AMD/Intel … some are nVidea/Intel … Whatever Blizzard did recently has broken the game for a lot of people.

Any blue response to this would be nice.

Putting this here to try tonight.

Go to windows Power Options → Select the plan you want (Balance, High Performance) → Change Plan Settings → set the Intel(R) Graphic Settings to Maximum Performance → scroll down to Switchable Dynamic Graphic → Global Settings → and select Maximum Performance. Now your AMD Radeon will kick in every time there is a rendering operation. See if ti solves your issue

Ligeya-dalaran · December 14, 2018, 2:00pm

Tried that last thing, turns out everything was already set to maximum performance, so certainly nothing to fix there for me.
Did you try it yet?

Zungar-silver-hand · December 14, 2018, 3:02pm

The wow.exe has moved. Have you checked to make sure the graphics switching software is looking in the new location for the exe file?

Ligeya-dalaran · December 14, 2018, 4:17pm

Even though it somehow found it on its own earlier, I did just in case point it to a new location, so nothing changed unfortunately. I tried playing it on dedicated and integrated, and I’m sure it’s using dedicated gpu once in game, but it looks as if it takes 10 minutes for gpu to actually establish connection to the game, it works properly afterwards. Except for system settings of course, opening them takes 5 minutes of not responding, applying changes takes about the same amount of time, and it makes no sense at all to be honest. I can understand how there might be something messing up the initial launch, but opening settings? That’s just some paranormal activity going on there.

Concequence-malorne · December 19, 2018, 6:02am

Yeah Ive tried everything. I tried the -d3d11 command line just in case it was automatically swapping to DirectX12 automatically like the patch notes say. I am wondering if for some reason the code that swaps to DX12 is confused by the hardware switching. Like it boots in D12 because of the AMD chip taking over… but the automatic detection is looking at the wrong card when it boots? … I have some feeling this automatic stuff is busting the swapping graphics mechanism.

Bluspacecow-muradin · December 19, 2018, 7:39am

gx.log should show which graphics card the automatic detection uses.

Also , in game , what graphics card is it set to in ESC -> System -> Advanced ?

Concequence-malorne · December 20, 2018, 5:57am

I recently read in a post that the system menu will actually load after another 10 min wait. So I will let it do the crazy 10 min blackscreen, and when it loads Ill check the settings, and let it blackscreen for another 10 min, then Ill let you know what it says. Also ill check the gx.log and see what it says.

Ok after it finishes loading the GX.LOG says:
12/20 00:48:00.894 LogOpen
12/20 00:48:00.931 ConsoleDetectDetectHardware():
12/20 00:48:00.949 cpuIdx: 1
12/20 00:48:00.998 ConsoleDeviceInitialize(): hwDetect = 0, hwChanged = 0
12/20 00:48:01.045 D3d11 Device Create
12/20 00:48:01.061 Format 1920 x 1080 Fullscreen, ArgbX888, vsync 0
12/20 00:48:01.085 Taking Adapter 0 by name: Vendor Id 0x8086, Device Id 0x0166 - Sysmem = 0
12/20 00:48:01.104 Intel® HD Graphics 4000
12/20 00:48:01.576 Crossfire found with 1 GPU(s)
12/20 00:48:01.589 Caps:
12/20 00:48:01.613 Vendor ID: 8086
12/20 00:48:01.636 Device ID: 166
12/20 00:48:01.658 AFR Groups: 1/1
12/20 00:48:01.680 Feature Level: DX=3, GL=0, MTL=0
12/20 00:48:01.725 NotifyOnDeviceCreate
12/20 00:48:01.746 D3d11 Device Create Successful
12/20 00:50:21.494 CPU Processor Detection: 8 H/W threads
12/20 00:50:21.577 Memory Detection: 8459186176 bytes of physical memory available
12/20 00:52:45.197 Detected Graphics Defaults: 4 (CPU = 6, GPU = 4, MEM = 6)
12/20 00:55:15.219 RenderSettings::NotifyChanged
12/20 00:55:20.281 < IsGPUDriverOutOfDate > No

the client.log says
12/20 00:55:16.205 Client Initialize.

model.log says
12/20 00:55:15.437 M2Initialize()

the sound.log also updated on boot, if the tech team needs that I can post that too. but those are the 4 logs that “updated” when it finally finished loading.

Trying the system menu now. Its going to be a bit…

Now this is super interesting… once I opened it. I found it was set to the Intel chip, I had done that yesterday testing. I set it to Auto Detect… NOW… the listed card does not look right at all…

12/20 00:48:00.894  LogOpen
12/20 00:48:00.931  ConsoleDetectDetectHardware():
12/20 00:48:00.949  	cpuIdx: 1
12/20 00:48:00.998  ConsoleDeviceInitialize(): hwDetect = 0, hwChanged = 0
12/20 00:48:01.045  D3d11 Device Create
12/20 00:48:01.061  	Format 1920 x 1080 Fullscreen, ArgbX888, vsync 0
12/20 00:48:01.085  Taking Adapter 0 by name: Vendor Id 0x8086, Device Id 0x0166 - Sysmem = 0
12/20 00:48:01.104      Intel(R) HD Graphics 4000
12/20 00:48:01.576  Crossfire found with 1 GPU(s)
12/20 00:48:01.589  Caps:
12/20 00:48:01.613  	Vendor ID: 8086
12/20 00:48:01.636  	Device ID: 166
12/20 00:48:01.658  	AFR Groups: 1/1
12/20 00:48:01.680  Feature Level: DX=3, GL=0, MTL=0
12/20 00:48:01.725  NotifyOnDeviceCreate
12/20 00:48:01.746  D3d11 Device Create Successful
12/20 00:50:21.494  CPU Processor Detection: 8 H/W threads
12/20 00:50:21.577  Memory Detection: 8459186176 bytes of physical memory available
12/20 00:52:45.197  Detected Graphics Defaults: 4 (CPU = 6, GPU = 4, MEM = 6)
12/20 00:55:15.219  RenderSettings::NotifyChanged
12/20 00:55:20.281  <IsGPUDriverOutOfDate> No
12/20 01:06:29.986  GxRestart
12/20 01:06:30.099  D3d11 Device Destroy
12/20 01:06:30.119  NotifyOnDeviceDestroy
12/20 01:06:30.278  D3d11 Device Destroyed
12/20 01:06:30.296  D3d11 Device Create
12/20 01:06:30.318  	Format 1920 x 1080 Fullscreen, ArgbX888, vsync 0
12/20 01:06:30.344  Found Adapter 0: Vendor Id 0x8086, Device Id 0x0166 - Sysmem = 0
12/20 01:06:30.363  Choosing adapter 0
12/20 01:06:30.450  Crossfire found with 1 GPU(s)
12/20 01:06:30.473  Caps:
12/20 01:06:30.496  	Vendor ID: 8086
12/20 01:06:30.518  	Device ID: 166
12/20 01:06:30.540  	AFR Groups: 1/1
12/20 01:06:30.562  Feature Level: DX=3, GL=0, MTL=0
12/20 01:06:30.605  NotifyOnDeviceCreate
12/20 01:06:31.037  D3d11 Device Create Successful

What the heck does this mean?!

12/20 01:06:30.344  Found Adapter 0: Vendor Id 0x8086, Device Id 0x0166 - Sysmem = 0

So I see whats going on here, wow is fighting with the driver controls… It forces the system to use the Intel Chip, but only after my system is struggling like hell to force it to use the AMD chip.

It should be showing a device of
PCI\VEN_1002&DEV_682F&SUBSYS_05721028&REV_00
What is wierd is adapter 0 SHOULD be the AMD card. As far as I can tell its showing as PCI bus 0, device 2, function 0

the amd card is showing as PCI bus 1, device 0, function 0

Bluspacecow-muradin · December 20, 2018, 6:36am

Yeah that is weird.

Don’t throw things at me if you’ve posted this before but … is the AMD card showing up in Device Manager ?

My research on “Inspiron 7520 AMD Card not showing up in dxdiag” is telling me it should at least show up in Device Manager.

It’s also telling me that NO do not use the generic AMD drivers. You must use the ones from the Dell website.

Also -

https://www.dell.com/community/Laptops-General-Read-Only/AMD-Graphics-Card-not-getting-detected/td-p/4128836

Is suggesting there is a specific order in which to install the drivers

Chipset drivers → Intel Drivers (from Dell’s site) → AMD drivers (from Dell’s site)

I’m noticing that at -

https://www.dell.com/support/home/nz/en/nzdhs1/product-support/product/precision-15-7520-laptop/drivers

There’s a few updated drivers. Ones from this year. Again apologies if you’ve gone down this route as well.

Bluspacecow-muradin · December 20, 2018, 6:53am

2 other questions I just thought of (again apologies if you’ve stated this and I’ve misread)

Is the switching not happening in other games ?
Is your BIOS drivers up to date ?

Ligeya-dalaran · December 20, 2018, 8:31am

Thanks for trying to help us.
I did a little research on how this thing works, and while I found nothing official, some people did point out that even though graphic card used is displayed as integrated one, games usually utilise dedicated one. As far as I understood, the system goes relatively directly to integrated gpu, and integrated in turn goes to dedicated one, thus, since process inevitably goes through integrated, that would make sense why dedicated is not displayed in games.
Ever since I started playing wow on my laptop (October 2017), In game the only options I had in that gpu drop down menu is automatic detection (or whatever it’s called) and my intel integrated gpu. Same thing with overwatch, although I have a feeling that once upon a time (actually when I installed overwatch during last free week), it actually displayed my amd there, unless my mind made it up.
I have tried playing both games on both integrated and dedicated focus, and the difference is huge. Overwatch is pretty much unplayable on my integrated, while wow loses 15-20 FPS on it. So I am completely certain that amd works.
I tried launching wow on integrated and dedicated yesterday, to see if there’s anything different going on in those logs, and as it turns out, whatever events, hardware or else is shown in logs is completely identical whatever I run the game on. Exception is the loading time of course.
As you can see in Concequence’s log, there is an approximately 2 minutes gap between d3d11 creation and next process, as well as 2m gap later on. Those gaps are not present when launching with integrated gpu, but are there each time I launch the game with dedicated. And yeah, our systems are different, even though both are dell-intel+amd, but those times are not that different, with difference perhaps being within 10sec range. And you can also see that gap between first event in gx log and Initialisation in client log is 7 minutes 10ish seconds. I relaunched game 2 times yesterday, and both times that gap was also in 6:50 - 7:10 range.
I hope those things can help somehow.
As for BIOS, I did install the latest update, and unfortunately It made no difference.

Concequence-malorne · December 20, 2018, 5:51pm

It is showing in the Device Manager.

Switching does happen in other games, and was happening until 8.1 … Also if I manually change the Card that the Catalyst Control center uses for wow… it loads quickly, but the performance is terrible. I updated my BIOS just over the past couple days. I have gone through the Dell Support Tool, and updated every available driver.

The “order” thing is possible. I will read that article. I had a VERY similar issue originally with My SteamCast… I had to go into the very advanced Video settings to set it to do the video optimizations correctly. This whole switchable graphics is super confusing, having two video cards is not something I had to deal with before this Laptop…

After looking down in the that thread you posted, I’m going to install the AMD monitor… It implies that some games just wont detect the AMD card, and that there is no physical MUX, that the Intel card shows as the display adapter, but the AMD card is what is used. SO its entirely possible the AMD card IS doing the rendering. Which is going to make this even more complicated to detect whats happening.

Ill install that and see what is being used when I let wow sit for 8-10 min, on start with it set to High Performance.

Again you are a big help so far. I hope Blizz is watching this post, I feel like this is the most helpful post in the forum on this.

Thanks for the backup on this Ligeya, I see the same drop in FPS. Also I can feel my AMD chip’s heat when its using that chip. (its directly under my palm lol) … Im still going to install the AMD monitor later so I can see utilization. I really wonder what is happening during those Gaps in the log, where it seems to be doing nothing.

Is there a command line option to make more detailed logs? Id love to see whats happening in those gaps.