AH bugged in mobile application (-1.5 mil gold)

Hello. 5 days ago I tried to buy Progenitor Essentia and the mobile auction house said that it cost me 40 gold but it took away from me 100+k every time I purchased. So I lose 1.5+ million because of that.
You can take away all the Progenitor Essentia I bought but please give me my gold back.

I created a ticket in https://us.battle.net/support but after 5 days of waiting, they said I must report here.

It happened to a lot of us. I even included SS’s showing the confirmation screen of the prices. I also go the response to the ticket saying they would not refund us.

The funniest thing is that I bought a few tokens for real money a week before this case

After reopening my ticket twice after canned response and how to report a bug response
I got my gold back today. 5 days.

so this is real to get your gold back?
hm… thank you for sharing the info

Don’t know if I can post links, but here’s SS of my ticket response:

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