| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 2511 | 2511 | 0 | 0 | 12 | 0 |
| 10.232.0.1 - 0 | 2512 | 2512 | 1 | 1 | 22 | 1 |
| broadband.actcorp.in - 8 | 1961 | 1818 | 1 | 5 | 1271 | 2 |
|14.141.145.5.static-Bangalore.vsnl.net.in - 0 | 2512 | 2512 | 1 | 2 | 26 | 2 |
| 172.17.169.202 - 2 | 2409 | 2382 | 8 | 9 | 52 | 8 |
|ix-ae-7-1333.thar1.1mh-sydney.as6453.net - 0 | 2511 | 2511 | 215 | 216 | 265 | 216 |
| if-ae-2-2.tcore1.0pp-sydney.as6453.net - 0 | 2511 | 2511 | 215 | 216 | 233 | 216 |
| if-ae-5-2.thar1.pv4-piti.as6453.net - 0 | 2511 | 2511 | 215 | 216 | 246 | 215 |
| if-ae-21-2.tcore2.tv2-tokyo.as6453.net - 0 | 2511 | 2511 | 214 | 215 | 238 | 219 |
|if-ae-28-2.tcore1.hk2-hongkong.as6453.net - 0 | 2511 | 2511 | 214 | 215 | 258 | 214 |
|i-0-1-1-0-1411-peer.hkth12.pr.telstraglobal.net - 1 | 2504 | 2502 | 216 | 216 | 279 | 216 |
| 202.84.153.42 - 1 | 2504 | 2502 | 217 | 219 | 253 | 219 |
| 202.84.138.46 - 1 | 2500 | 2497 | 447 | 449 | 464 | 449 |
| i-90.sydp10.telstraglobal.net - 0 | 2511 | 2511 | 446 | 447 | 520 | 449 |
| unknown.telstraglobal.net - 1 | 2504 | 2502 | 447 | 452 | 548 | 449 |
| et-0-0-49-br01-eqsy4.as57976.net - 1 | 2504 | 2502 | 444 | 459 | 689 | 446 |
| et-0-0-0-pe01-eqsy4.as57976.net - 1 | 2499 | 2496 | 446 | 449 | 558 | 446 |
| 137.221.66.145 - 1 | 2507 | 2506 | 447 | 448 | 461 | 448 |
| 103.4.115.248 - 1 | 2504 | 2502 | 444 | 445 | 460 | 445 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~this is getting really frustrating … its been close to 2 weeks with latency issues. are you guys telling customers to not buy your product for 6 months + after you release it because you guys are incompetent with your product development ?
if i knew i would face such issues , i would never have resubscribed in AUG .
its pathetic to see you people FAIL harder than you did at WOW launch. Yes i played wow since launch and it wasn’t as bad as it is now …and that was 16 YEARS AGO !!!
i always see the latency to be red … i dont get it … what the hell did you break ? it was green 200/200 ms for me since aug till shadowlands release
Hey Aditi,
It looks like the main jump is when the data goes through the ocean over to Sydney. When crossing oceans there are a limited number of cables to go through so there’s likely not much the service provider can do to work around this outside of sending the problem data to their “peer” networks for investigation.
The problem is displayed here:
Reporting this to your internet service provider is the best option to help ensure they’re aware of the issue and working with their peers to resolve it. I wish we had a more direct solution here but I do sincerely hope the info helps.
Thank you for reaching out to us on this.
so how come i didnt face this issue for months till shadowlands released ? is there something that changed in the months leading to shadowlands ?
i see the latency is 215/216 something as per your report. i used to work with similiar latency before in Aug and thats ok
what i am facing ever since shadowlands released is 1k world latency / 1 k home latency.
i just find it weird that something that worked for months and years suddenly stops working when a new expansion is released
Hey again,
It’s difficult for Blizzard to say exactly what’s happening on those nodes since we don’t own those networks. The companies who manage them would have more information. The most likely case is that the routing changed due to maintenance on another route or similar.
Routing (upstream, from your PC to our servers) is mostly controlled by your internet service provider. They manage a huge list of “peer” networks to get your data across the planet as quickly/safely as possible. Sometimes the fastest route isn’t the best route if there is a problem with stability, or maintenance.
Your Internet Service Provider would be the end-user point of contact in this case. They may say the problem is not within their network and that is probably correct. They’d need to escalate the case to reach out to their peers assuming they aren’t already aware of the issue. If they are already aware of it then that’s even better news!
Sorry I couldn’t provide a more direct answer there. Let me know if there’s any more questions! I’d be happy to help in any way I can.
Edit:
I noticed another very important question and wanted to address that too!
The quoted text in my earlier post is the first main jump across the ocean. I do see another jump (between another peer network called Telstra Global) that has another 200+ jump as indicated here:
Since this is also a peer network used for routing, the same information applies regarding the service provider being the point of contact on this case. Though it’s totally helpful to point out to them both problems when speaking with them. Providing them this winMTR test, if possible, would also be generally helpful so they can better understand the issue when considering the escalation.
Thanks again for reaching out! Cheers!
I tried working with my ISP and i couldn’t get anything out of it . Even a change of ISP didn’t work for me. I decided to use NORD VPN and although the pings are not at 1500+ , they are around 200-500 ms depending on which server i connect to. Is there anything more i can do to bring down the latency. For oceanic account in barthilas which country server would be best suited to connect to ? I currently reside in India. Any help would be appreciated 