so i have had 2 Gms trying to assist me with this it appears that one of my characters is ineligible or blocked from its trial unlock and upgrade to level 70 they have recommended that i submit this bug report the character is Guladriel of Aerie peak server. is it possible to unlock or access this character to set a paid for boost token. i would wonder if it has something to do with old items or heirlooms attached to the character
You could try to post in the customer support forum, they may be able to help.
Not saying this WOULD WORK or anything but…have you tried to delete the toon, then restore the toon then try to boost it? make sure you have a restore character option before you delete though
ok so i tried deleting the character, it has deleted it and now gives no option to restore, this seems like quite a bug, can anyone advise?
Sounds like the character is def bugged if its a TRAIL character what lvl did it start at?
it was an old trial i think i started in BFA given that its still wearing the necklace it would have started at level 1 but was 53 when it was locked out of trial
https://worldofwarcraft.blizzard.com/en-gb/character/eu/aerie-peak/guladriel/ its now showing the character no longer exists even in armoury
my guess is bc it was a OLD OLD OLD trail toon thats why it bugged, trails now start at HIGHER lvls and since the game was registering it as a trial toon but not the correct trail lvl the game didnt know what to do so it bugged