Raid lead of our group recently had their account hacked and email changed within the past week, and so far it’s taken Blizzard Support nearly 24hrs at the earliest to respond to every email that they have sent to the support team. They were eventually able to recover the account to a new email account and add a new 2FA to their account, however, that account ended up getting the 2FA removed and the email changed BACK to the hackers original email address that they used to steal the account in the first place, which strikes me as bad policy for an account that was supposedly locked. Has anything like this happened with others? If so, how did you resolve it?
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Did they input their account information into sketchy sites?
Are they the original owner of the account?
I think the sketchiest site they go to is possibly USA Today, and yes to being the original owner. They already sent in their ID for verification, which caused the account to get returned to them prior to the hacker contacting blizzard support and having the email returned back to them.
Definately gold buying.
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It’s very hard for Blizzard and other companies to protect people from themselves. While yes companies do get hacked, in cases like this it is almost always the situation where the user themselves caused the problem, where they either logged into a website and gave the hackers his information, or have downloaded questionable software, likely compromising their entire computer. To be honest the players wow account could be the least of their worries right now.
Now some of this might not be necessary if they know how they gave their information away, but if they don’t they should assume the worst and that all their systems are compromised.
The user will need to look at every device they have access to, if they have an Android phone they should consider resetting it as well in addition to their computer, especially if they have downloaded software from questionable sources.
They need to completely reinstall their computer from the ground up using only valid trusted software distribution sites and sources. They also need to go to all accounts they have that allow “trusted” logins and remove all the connections forcing people them to be setup again. This is most important with chat programs and email programs.
They will need to update every password and login, specifically their email accounts, they then need to update their passwords on all sites (they should all be unique) as well as updating any secret questions/words as these have also all been compromised. This is also extremely important with any financial sites or which allow transfer or purchase of money/items. In general you do not want your secret questions/answers to be things you can also find easily by looking at social media.
When possible 2FA should be used as well as a password vault program where they use auto generated complex passwords that are not human legible.
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This is why you don’t buy gold for them GDKPs
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Idk why people are commenting about how it got hacked. He clearly didnt have 2fa, so its bound to happen. But with Blizzard setting the account email back to the hacker’s email? That’s absurd! I know Blizzard customer service has been underbudgeted and dropping quality for a while now, but that really takes the cake.
No, but I don’t buy gold/use leveling services, either.
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More likely a leveling service, but, yeah.
Experience.
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