Account Termination

WoW Classic Season of Discovery
1

My account was terminated on accusations of hacking/botting. I have played this game for nearly 20 years and my children also enjoy it. I have never used any unauthorized software on this account. I exclusively use this computer for gaming, with only World of Warcraft and a few other games installed. My other laptop is used for all other purposes.

After receiving the termination notice, I immediately contacted Blizzard Support to request a review:

Dear Blizzard Support Team,

I am writing to urgently request a review of the recent closure of my account, which I have maintained for nearly two decades. I have been a dedicated player of World of Warcraft since its Vanilla version and have invested countless hours building my collection of achievements, heirlooms, and mounts.

Recently, while playing on my retail account, I was unexpectedly disconnected and informed via email that my account was closed due to alleged use of hacks. I want to clarify unequivocally that I have never used hacks, nor am I aware of the specific hacks that exist for World of Warcraft.

This situation is quite distressing, given my long-standing relationship with your games. I sincerely ask that you investigate this matter thoroughly and provide clarity on why my account was targeted for closure. I am committed to complying with all game rules and am eager to resolve this misunderstanding promptly.

Thank you for your attention to this urgent matter. I am hopeful for a favorable resolution and look forward to continuing my journey in World of Warcraft.

Sincerely,

Six days later, I received a generic response citing the Terms of Use and In-game Policies, which did not address my specific situation.

I have been a loyal Blizzard customer for two decades, spending thousands on games and subscriptions. Given the widespread issues with botting, I understand the need for strict measures. However, if my account is to be terminated, I believe I deserve a detailed explanation and a more personalized response from a Game Master.

Does anyone have experience with similar issues and can suggest an escalation path? I mainly play SOD, and the ban occurred after less than an hour on retail. Any advice would be appreciated.

6 Likes
2

1, forums unlikely to get you a great response.
2, if you are going to try the forums go the the customer support side not SoD. Sometimes the customer support rep looks into it. but its a flip of a coin though.

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probably clara was at your house early today.

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4

Thats an old reference, but it checks out.

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I always hate when Clara installs hacks on my PC. Typical day for me

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It’s obvious that your wife and children are using your account to bot gold on World of Warcraft. You must punish them immediately!

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Well that’s your second mistake.

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Keep in mind everyone, Blizzard do their ban waves for bots before the end of the month. This is so Bot accounts don’t roll over their new SSF on new accounts so they can’t unload their gold into the market.

There is already new posts on reddit about the new bots on new accounts starting up and restarting their SSF adventure before they get banned again 29 days into their SSF account. Lmao.

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They only terminate accounts with 100% clear cut evidence. People get banned accidentally but not terminated. You botted, you got caught, do better next time.

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sucks to suck

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11

Maybe your kids did something dumb on your computer?

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You and I know what you meant…
…but the botters take this as “Don’t get caught next time.” :rofl:

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Payo had a similar issue happens earlier this week, and made a video on it. Funny thing is like he said, they accuse you have botting yet sent you a bot response…

What a company!

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yea but payo is a streamer who griefs and gets griefed. this is a nobody botter on retail who figures theres no harm in trying to publicly appeal to get pressure on bloz to unban his account. its our duty as legitimate players to mock him

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Your kids might be smarter than you think.

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Just keep responding until a real person eventually looks at it. I did actually have this happen to me and it took them about 2 weeks to lift my ban. The only way to have something like this done sooner rather than later is if you’re a well known streamer otherwise you’re going to have to wait.

Also, put a thread into the Customer Forums because the blue CMs there do respond and look into account actions there as well and might be able to offer some advice possibly. Ultimately, you have to wait for a response.

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No they don’t.

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Natural selection. The bots chose you as their sacrificial lamb in order to continue summoning more people at ridiculously high prices.

22

This is the NEW dumbest thing i have ever read on these forums. grats.

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Their “enforcement” is 100% automated until proven otherwise… and the appeal was not actually read until proven otherwise.

The amount of shills who take blizzard at their word despite the fact they’ve been caught lying numerous times in the past, and have even had multiple former employees pointing out the systems do in fact work exactly like the cynical forum posters suggest they work will never cease to be amazing to me.

It’s simple corporate math, it’s cheaper to automate the process as much as possible than pay people to actually do quality enforcement… even if it does result in some collateral damage on the margins. It’s like the movie fight club when he talks about his job: “Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don’t do one.:”

And the appeals people are low wage paying people that are evaluated on the amount of tickets cleared from the system per hour/shift, NOT on how effectively they clear those tickets… They simply have zero time nor any incentive to “do a real investigation” into whether you where banned for a good reason, when it’s far easier to just “rubber stamp” the ticket as upheld and move on to the next. One of them clears their ticket quota quickly… the other probably gets them fired for “not doing their job efficiently enough”.

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