Just to get to the point of the matter - the blues here ain’t part of the appeals team, nor they handle appeals tickets. If its related to botting/automation, they can’t really tell you much. Even then, the most they will tell you to appeal it until the appeals team tells you to stop.
And just to be clear, they’re not going to be able to give times, dates, or what programs was found. That’d be info that bot makers would like to know as well.