There are no GMs on the forums. They are the first line for appeal tickets, but they do not post here. The Hacks team who handles all the Anti-Cheat investigations, software flagging, and bans - don’t touch the forums either nor do they directly answer tickets. Only tickets escalated for further investigation.
Regarding you attaching anything - they don’t take “evidence” from us players. They only use their own game logs as evidence. Sadly, there are nefarious people who will fake screenshots, logs, and other things to try to get out of their penalty. I am sure you can understand why they stick to their own logs.
The CS forum serves as an Information Desk to help folks navigate the ticket system, explain policies, explain account services, etc. The most folks can do here is help you learn about the next steps to take in your appeals, or explain how things work.
Just remember to stick to one appeal ticket at a time, and be polite. You will get back a template each time. These are the options, roughly:
- Upheld
- Overturned with an apology
- Reduced penalty (this can happen if they realize the account is “real” and not a pure botting/gold selling account)
- Escalated for for further investigation