Access_violation

Support Technical Support
1

Program: C:\Program Files (86)\World of Warcraft_retail_\Wow.exe
Exception: ACCESS_VIOLATION - The instruction at “0x000007ff669e0970f” referenced memory at “0xffffffffffffffff”.
The memory could not be “read”.
ProcessID: 11240
ThreadID: 4232

I get these messages every 5-10 minutes of play now after trying to come back and play. It’s not quite the same messages I see around the forums or on other posts. Any differing messages would be a different memory point if it is different. In-game, I am doing very mundane things like walking and looting for quests when it crashes. I am at a loss of what to do anymore. I’ve tried all the basic tips to try and get it running again, like scanning WoW, and reinstalling to no avail. I need some help if anyone could be of any.

2

Over clocking can make this happen.
You have a13th Gen Intel(R) Core™ i9-13900K … It might be over clocked by default.
Good luck.

3

Can you start with posting a dxdiag .

Most of the time the 0xffffffffffffffff could not be read is a driver crash. I get them on my work laptop that has a AMD Radeon card in it .

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save.
  5. Post on paste bin and post the link here
2 Likes
5

Looks like battle net app is actually crashing . And discord is hanging so to eliminate those as the cause set battle net to close after the game launches and make sure discord is closed

6

Funny you say this. I can’t even open Discord anymore because, much like WoW, it just crashes all the time. Even when it does open, it usually just hangs on a grey screen, and I have to force kill it in Task Manager. Thats another issue though, but I can try that to see if it helps, although I do not think it will change anything.

7

Have you tried repairing windows? Its a little suspicious that both do not work and discord is crashing a with a ntdll.dll crash. Also try with nord disabled

8

It’s been quite a downhill battle. I’ve been trying to figure these things out for a bit now. I’ve even reset my computer a few times thinking maybe that would fix things, and it did not. I can try literally anything anymore, but I probably have tried it, and it didn’t work.

1 Like
9

check for a bios update for your motherboard. There have been a lot of issues with gen 13 CPU’s

10

It’s strange. One day, it worked fine, and then it all went up in flames. I can’t seem to make anything really work anymore. Certain programs work fine. However, others (like Discord and WoW amongst many more) just do not work without constant crashing all the time due to memory access violations and other various problems. I don’t know what else to really do, but WoW and Discord are amongst the two most affected by this rampant issue.

11

I would try uninstalling your VPN and reseting your winsock

https://help.iinet.net.au/resetting-network-adapter-winsock-reset#:~:text=Type%20“netsh%20winsock%20reset”%20and,“Winsock%20reset%20completed%20successfully”.

12

I updated my BIOS, and it seems to fix the games crashing as of right now, but I have to test it over the next few days really. Discord is still a no-go though.

13

Glad you got a step forward.
Check discord for no overlay on wow.
That also was a issue.
While in BIOS did you see any over clocking?

14

Im not anymore. I fear that was my issue beforehand, but I reset my computer twice before this. So I doubt it would be overclocked anymore. I also just reset the profiles in my BIOS, so I know they aren’t overclocked.

1 Like
15

This is a copy and past of a reply…

I do not know where they found them…
Just trying to help. Sorry I did not put this in the first post to you.

16

I can certainly check, but it should be off as I do no use any other settings besides default, but if you are saying it’s on by default, then I guess it wouldn’t hurt to look into it.

1 Like
17

There was a huge ASUS update recently, also a driver update came out for NVIDIA Gforce on 2/22. Another way to fix it is possibly run in Admin mode. Also update your motherboard chipset and any other motherboard related drivers. After all of that run in Administrator. This worked for me.

18

I have tried all of the above, and now I just have to wait and see if they work for me or not. Seemingly, things are better right now.

1 Like
19

Thank God its not just me. Thank you, Ackalstann for sharing. I have been pulling my hair out trying to figure out why I keep getting this message. I just bought a new PC on 2/28/24, and its a gaming PC Geforce 4060, and a pretty good machine. I bought WOW the day I set it up, and that night I got that message, and I have continued to get this message. Literally nothing is consistent in the timing of the “error” message - it could be after 5 minutes of playing to 55 minutes of playing, In city and out, during quest and not, high settings and low settings.

At least we are not alone and it is obviously a WOW issue. I am very grateful for your sharing and I am sure The Blizz’ will fix the issue.

1 Like
20

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.