Access violation

Support Technical Support
1

==============================================================================

Exception: ACCESS_VIOLATION - The instruction at “0x0000000000000000” referenced memory at “0x0000000000000000”.
The memory could not be “executed”.
ProcessID: 396
ThreadID: 19876

<Exception.IssueType> Exception
Security Crash
Exception.Summary:
ACCESS_VIOLATION - The instruction at “0x0000000000000000” referenced memory at “0x0000000000000000”.
The memory could not be “executed”.
(DBG-OPTIONS SECURITY-CODE<200> DBG-OPTIONS<>)
<:Exception.Summary>
Exception.Assertion:
DBG-ADDR<0000000000000000>(“”)
DBG-ADDR<00007ff7012bee2d>(“Wow.exe”)
DBG-ADDR<00007ff6ff180772>(“Wow.exe”)
DBG-ADDR<00007ff6ff166769>(“Wow.exe”)
DBG-ADDR<00007ff6ff16cf98>(“Wow.exe”)
DBG-ADDR<00007ff6ff1b713b>(“Wow.exe”)
DBG-ADDR<00007ff6ff166e6b>(“Wow.exe”)
DBG-ADDR<00007ff6ff164bc9>(“Wow.exe”)
<:Exception.Assertion>
Exception.HashBlock:
DBG-OPTIONS
ERROR #138
SECURITY-CODE<200>
DBG-OPTIONS<>
<:Exception.HashBlock>
No
<Jira.JiraProjectId> 11701
<Jira.JiraProjectKey> WOW11
<Exception.ProjectId> 10

11.1.7.61967
<Exception.BuildNumber> 61967
<Exception.Branch> 11.1.7
<Exception.WowProject> Mainline
World of Warcraft
Client

11.1.7.61967
Retail
Type: WoW
Wow.exe
<Wow.Platform> X64
<Exception.Platform> Win 11 (x86 64-bit)
Free Disk Space: 172.45 GB
Exe Built: Jul 10 2025 19:12:05
0000003F 00001FFF 00000400
App Up Time: 0 days, 0 hours, 12 minutes, 5 seconds
System Up Time: 6 days, 0 hours, 34 minutes, 0 seconds
Current Frame: 335724
Current Time: 520470230
Current Tick: 5
0
1
Number of thread pool threads: 5/5/5 (High/Mid/Low)
Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 00:11:59
<SessionTime.Grouping> 00:00:00 - 00:14:59
Time in World(hh:mm:ss): 00:11:44
<TimeInWorld.Grouping> 00:00:00 - 00:14:59
Total Time in World(hh:mm:ss): 00:11:44
<TotalTimeInWorld.Grouping> 00:00:00 - 00:14:59
No
No
Total lua memory: 245432KB

etc etc

Im getting this error after the weekly game update today. What can I do?

My PC:

RX 6600
Ryzen 5 7600
16GB Ram
Mobo Gigabyte B650M A5

2

Unfortunately not the full report, but you can paste it to pastebin and link it here, a code wrap will allow lu ks at trust level 1. I just posted those in another thread.

Of interest though is free space reported, might not be enough room on your drive

And probably a full ui reset

3

I hope it can help!

4

0x0000000000000000" referenced memory at "0x0000000000000000

Is very likely a driver crash.

A dxdiag would be helpful.

How to use DxDiag
1 Open the Run window by pressing the Windows key and R
2 Type dxdiag in the Run window
3 Click OK to open the DirectX Diagnostic Tool
4 Click Save All Information
5 Click Save
6 Save the file to your desktop as dxdiag.txt
7 Click Exit
post the above file to paste bin and post the link here.
5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.