Good evening, I recieved this error twice upon gameplay.
Error message—
"Exception: ACCESS_VIOLATION - The instruction at
“0x0000000000000000” referenced memory at
“0x0000000000000000”
The memory could not be “executed”.
ProcessID: 14616
ThreadID: 14620
Press OK to terminate the application."
-
I was opening ingame mailbox and had Looking for Group/Raid Interface up at the same time. Almost immediately, the game froze and crashed with this error type.
-
The second time was while I had my inventory up and I was attaching my item enchantments to several gear pieces and then the game randomly froze and I crashed with this error type.
Can someone help identify the issue via this pastebin: (https://pastebin.com/UFVRP6MG)
I only see blue screen errors in your report, which would be related to a system issue. However, I’ll try to point you in the right direction:
Most players found a BIOS update helped.
Possible causes listed by Microsoft:
(BIOS also listed here)
Hardware incompatibility
Confirm that any new hardware that’s installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 specifications.
Faulty device driver or system service
A faulty device driver or system service might cause this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts, can also generate this error.
If a driver is listed by name in the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted as an NTFS file system, you might be able to use Safe Mode to disable the driver in Device Manager.
Check System Log in Event Viewer for more error messages that might help you identify the device or driver that’s causing bug check 0x1E. Also run hardware diagnostics that are supplied by the system manufacturer, especially the memory scanner. For more information about these troubleshooting steps, see the owner’s manual for your computer.
The error that generates this message might occur after the first restart during Windows Setup or after Setup is finished. A possible cause of the error is a system BIOS incompatibility. You can resolve BIOS problems by upgrading the system BIOS version.
Going to be as honest as I possibly can here. EVERYTHING under your ‘Faulty device driver or system service’ makes no sense to me. I am not tech-savy. Please dumb it down as best you can.
As for the BIOS concern, I have updated my BIOS 3 times today. I should be up to date on it.
In addition to this, I have seen other people state similar issues and some have stated their WoW files are in read-only. I noticed mine was too. However, I am unable to change it as it keeps reverting back to read-only after I close out of the windows file and reopen.
Are you using an admin account on Windows? You may need to make a new account with admin permissions. You’d still have access to all your files and software.
1 Like
Update: i have turned off the “Optional GPU features”, as well as disabled “Turbo mode” in my bios snd was able to play uninterupted for about 3 hours before i needed to prepare for bedtime.
I will continue to stress test later and report back if this is a temporary fix or a solution.
I would like to play with my optional gpu features on though again because i loved the way it made the game look on a 4k monitor.