Abysmal FPS issues

I had no issues last night, and yet logging in today my FPS have gone from 100+ so 4…
I’ve run a scan/repair, updated my drivers, and rebooted everything possible. Still no improvement. Blizzard get spiked again??

If you perform a full UI reset, does the issue persist?
Do you recall if anything changed between last night and today?

You may want to poke in Tech Support. FPS drops like you’ve identified generally indicate hardware, drivers, local configuration, or add-ons.

1 Like

Nothing’s changed. I only updated my graphics driver AFTER the issue came up. Everything else is status quo too. There’s nothing I can see that would have changed or caused this issue from my end.

We can’t help very well without diagnostic test data. Please add your DxDiag. :slight_smile:


System Information

  Time of this report: 2/13/2021, 12:42:59
         Machine name: ULTIMA
           Machine Id: {46B0175C-ADE2-44B8-8F46-E6D02003FEC8}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUSTeK COMPUTER INC.
         System Model: ASUS TUF Gaming A15 FA506IU_TUF506IU
                 BIOS: FA506IU.314 (type: UEFI)
            Processor: AMD Ryzen 7 4800H with Radeon Graphics          (16 CPUs), ~2.9GHz
               Memory: 16384MB RAM
  Available OS Memory: 16030MB RAM
            Page File: 7872MB used, 11101MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 120 DPI (125 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.1.9
DxDiag Version: 10.00.19041.0546 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: Microsoft Basic Display Driver
    Manufacturer: (Standard display types)
       Chip type: 
        DAC type: 
     Device Type: Display-Only Device
      Device Key: Enum\ROOT\BASICDISPLAY

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8014 MB
Dedicated Memory: 0 MB
Shared Memory: 8014 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: NCP004D
Native Mode: 1920 x 1080§ (144.000Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_62ba5773ba05edee\basicdisplay.sys,c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_62ba5773ba05edee\basicdisplay.sys
Driver File Version: 10.00.19041.0001 (English)
Driver Version: 10.0.19041.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 2006-06-20 5:00:00 PM, 68608 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71AF4-43CC-11CF-9261-616AAFC2C735}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.19041.1:ROOT\BasicDisplay
Rank Of Driver: 00FB0000
Video Accel:
DXVA2 Modes: Unknown

Pretty sure that’s the issue.

It looks like you don’t have any graphics drivers installed at all. Start there.

Update: my drivers are all up to date and not showing errors, but the game is still only putting out 4-8 FPS.

There seems to be an issue with the system picking up the GPU drivers, though. Because of that, I recommend removing them with Display Driver Uninstaller and starting with a nice, fresh install.

I looked at that program. You have to pay for it though…

You may have looked at the wrong app. DDU is freeware.


UPDATE: Finally managed to get it all done as you said last night. Took quite a few restarts, as you can only uninstall one driver at a time, but I got 'er figured out. Everything seems to be good now. Near as I can figure one or both drives may have had corrupted files (registry or otherwise) and that Uninstaller tool was strips EVERYTHING off your system. I’ll keep an eye on things, but had better not be a reoccurring thing with Microsoft updates automatically updating BIOS files too…

Thanks all for the input. Glad to have a community like this to rely on for support of this nature!

Glad to hear it’s working. :slight_smile: