Hi GMs, hi there. I made three RMB payments on October 4th to buy in-game items, but all of them have been stuck in “pending” status. I checked with my bank, and they confirmed the payments were successfully deducted from my account. I’ve also submitted an online ticket to request a refund, but that hasn’t worked out either. What I actually hope for is to get these payments processed successfully. Sorry for my English!
Alas, there are no GMs on these forums. I would suggest you submit a ticket for “Purchase Failure”. You can submit that here:
https://us.battle.net/support/en/help/contact/167/ticket
5 Likes
Hi there, just wondering how long this usually takes?
My last ticket hasn’t gotten a response for over 20 hours, so I withdrew all of them and resubmitted.
Honestly, I just wanna fulfill my World of Warcraft dream—haha!
Thanks a lot for replying.
Ticets are averaging a few day i wager soon.
Make sure to only have 1 ticket open, more tickets aren’t quicker.
And it’s under purchase failure
https://us.support.blizzard.com/en/help/contact/1995
8 Likes
Just to touch on this - tickets are in a queue. So when you abandon a current ticket and resubmit a new one, you lose your spot in line and are thrown back to the back of the queue.
8 Likes