1 <1 ms <1 ms <1 ms ubnt [192.168.1.1] 2 3 ms 3 ms 3 ms 214.3.96.58.static.exetel.com.au [58.96.3.214] 3 3 ms 3 ms 3 ms as4826.qld.ix.asn.au [218.100.76.25] 4 17 ms 17 ms 17 ms ten-0-0-0-3.cor01.bne03.qld.VOCUS.net.au [114.31.194.110] 5 17 ms 17 ms 17 ms BE-109.cor02.syd04.nsw.VOCUS.net.au [114.31.194.167] 6 18 ms 19 ms 18 ms BE-101.bdr01.syd03.nsw.VOCUS.net.au [114.31.192.87] 7 17 ms 22 ms 17 ms static-73.7.255.49.in-addr.VOCUS.net.au [49.255.7.73] 8 17 ms 17 ms 17 ms 119.27.49.117 9 39 ms 18 ms 17 ms 119.27.49.110 10 17 ms 17 ms 17 ms 27.111.251.106 11 17 ms 17 ms 17 ms 103.4.115.248
Trace complete.
Ping Path Tracing route to 103.4.115.248 over a maximum of 30 hops
It will probably turn out to be a small setting in a file that someone didn't set correctly that is sharding us to American servers when it notices we have too many players or something like that.
At least let us know that someone is still actively investigating this.
After 4 weeks we still don’t have a eta. Will it be another month of lag? Or a year?
Surely if this is a priority you can commit to a worst case estimate for at least some form of solution.
Does this mean I just have to pay for sever transfers for all my characters?
We are paying monthly fees and having game breaking lag.
It's player load bud, they'd prefer you to unsub and stop paying monthly fees because it would save them "MONEY" allocating additional hardware resources for your lag issues. The lag is already getting better in some zones, expect the word boss areas / main alliance city where player count is higher.
Too sum it up. Wait a few months and it will fix itself :)
I don't believe it is purely that. If you do a player count, a /who in any particular zone when the lag is bad, the numbers of people showing in the zone aren't that high. Certainly not high enough to cause pure stress on the server. And in the past when we've had very high numbers of people in any one place there has been obvious latency issues, not this peculiar lagging with no obvious change in latency or ms.
It has something to do with sharding but since I have zero idea how the system works I can't put my finger on what it is.
The worst time period seems to be from around 5pm server time onwards with peak difficulty in the 6-8pm slot. Yes, that's the time when most people in our zone are coming online but I don't personally believe its purely a load issue. It could be due to people joining pugs and other larger groups that pull people, both here and in the US, in and out of shards.
I guess if the clever people in Blizzard's technical area are having so much trouble pinning it down, it must be a real headache of a problem. I'm very interested to hear what it is, when (and if) they ever get around to fixing it.
I don't believe it is purely that. If you do a player count, a /who in any particular zone when the lag is bad, the numbers of people showing in the zone aren't that high. Certainly not high enough to cause pure stress on the server. And in the past when we've had very high numbers of people in any one place there has been obvious latency issues, not this peculiar lagging with no obvious change in latency or ms.
It has something to do with sharding but since I have zero idea how the system works I can't put my finger on what it is.
The worst time period seems to be from around 5pm server time onwards with peak difficulty in the 6-8pm slot. Yes, that's the time when most people in our zone are coming online but I don't personally believe its purely a load issue. It could be due to people joining pugs and other larger groups that pull people, both here and in the US, in and out of shards.
I guess if the clever people in Blizzard's technical area are having so much trouble pinning it down, it must be a real headache of a problem. I'm very interested to hear what it is, when (and if) they ever get around to fixing it.
We have an optimist! I'm very cynical with this, I really think it's a business decision. They know player numbers go down after people finish the content, we've all seen that. Players come back, rush through the content, complain there's not enough content and quit. Once enough quit the server load problem solves itself.
I think /who only shows you people from your server. You could look at how many people are in the local chat channel, that should work as you'll see people from lots of different servers complaining about the lag in it.
It will probably turn out to be a small setting in a file that someone didn't set correctly that is sharding us to American servers when it notices we have too many players or something like that.
It isn't sharding to a US server, yes that happens but the lag, which caused me to not renew my subscription, isn't the same as just having a higher latency. In fact a friend, who's still on Dragonblight, only noticed the lag if she played with me as the party leader. We'd started having her as the party leader as it wasn't laggy, other than just the higher ping.
GMs incoming for more tests - some of you may be messaged to ensure problems are still happening.
I'm very disappointed with the situation, that's the last official post, four days ago. It sounded promising after the posts before it sounded more like an ostrich response. Surely they've got some idea of what the problem is, if it isn't just server load like many of us think. Yet there is no reply since, no update saying, "We're sorry we've been providing such a horrible experience for our players."
In the early days of WoW, when I last remember lag problems of this magnitude, additional play time was credited to us. That doesn't seem to happen any more though.
Blizzard refuses refund for bfa over this issue. Their excuse was that the lag was on my end and not theirs even after linking this thread. Never buying another blizzard product after this.
Their excuse was that the lag was on my end and not theirs even after linking this thread.
That there is still no word on this, and that no one seems to know why it is happening, why we are no closer to a fix after a month, is what worries me.
No devs no techs...just "keep posting feedback".
...and what we have posted has gotten us..where exactly?
I will admit I haven't read the entire thread, but from my experience, the issue isn't latency based its database, as I can safely switch to a NA Shard and have no issue. Whether it be because the cap on the zone is to high i can not say, but these issues are exacerbated when elite world quests are in the zone. If for whatever reason an OCE player creates the group everyone is sharded to our realms, and that is where i believe the issue resides, the shear number of requests to either leave or join the shard is just to much for our servers. With the inability for the servers to send people back to the proper realms, just compounds the issue.
If this is actually true, it gives more credence to the constant requests for players to have the option to show group invites by server cluster, OCE, LA, East Coast, West Coast.
I will admit I haven't read the entire thread, but from my experience, the issue isn't latency based its database, as I can safely switch to a NA Shard and have no issue. Whether it be because the cap on the zone is to high i can not say, but these issues are exacerbated when elite world quests are in the zone. If for whatever reason an OCE player creates the group everyone is sharded to our realms, and that is where i believe the issue resides, the shear number of requests to either leave or join the shard is just to much for our servers. With the inability for the servers to send people back to the proper realms, just compounds the issue.
If this is actually true, it gives more credence to the constant requests for players to have the option to show group invites by server cluster, OCE, LA, East Coast, West Coast.
I think you should read at least some of the thread! We know it isnt latency based, we all know (except Blizzard) that it is a server lag issue based on Oceanic servers only during peak time. It is some sort of server congestion that Blizzard appear (after 4 weeks) of hoping the population declines naturally so the issue will go away. They continue to ask their customers to do the testing for them as they cannot work it out. Yet we know Blizzard has to have some very sophisticated analytical tools that MUST show this. Myself, I paid to move to US servers as 200 ping is better than this rubbish.
I will admit I haven't read the entire thread, but from my experience, the issue isn't latency based its database, as I can safely switch to a NA Shard and have no issue. Whether it be because the cap on the zone is to high i can not say, but these issues are exacerbated when elite world quests are in the zone. If for whatever reason an OCE player creates the group everyone is sharded to our realms, and that is where i believe the issue resides, the shear number of requests to either leave or join the shard is just to much for our servers. With the inability for the servers to send people back to the proper realms, just compounds the issue.
If this is actually true, it gives more credence to the constant requests for players to have the option to show group invites by server cluster, OCE, LA, East Coast, West Coast.
I think you should read at least some of the thread! We know it isnt latency based, we all know (except Blizzard) that it is a server lag issue based on Oceanic servers only during peak time. It is some sort of server congestion that Blizzard appear (after 4 weeks) of hoping the population declines naturally so the issue will go away. They continue to ask their customers to do the testing for them as they cannot work it out. Yet we know Blizzard has to have some very sophisticated analytical tools that MUST show this. Myself, I paid to move to US servers as 200 ping is better than this rubbish.
I'm not playing now as the service isn't worth paying for, when I hear/read the problem is resolved I'll consider re-subscribing. If it takes so long the habit/hook of WoW has gone I guess I'll spend my gaming money elsewhere.
Thanks for continuing to provide this information. We definitely appreciate it, and we do understand how frustrating this situation is to deal with. Keep providing that information and we will continue forwarding that over.
Hey y'all Thank you for NOT providing any update for last 4 days. We definitely dont appreciate it. Please dont provide any more information and we will continue to be annoyed and angry. Thank you, Paying fan
Can't unsub to send a message because I've got 3months left on the game time block I bought in antipation for launch.
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Getting really hard to convince my friend to keep playing with me and not bugger off to FF when ontop of BFA being a bag of !@#$, anything uninstanced in current content is unplayable at peak hour.
Looks like Blizzard isn't taking this at all seriously. Over a month of our feedback and complaints on this situation, and almost no feedback even saying they're still looking into it.
But I've already paid for this expansion and a couple of server transfers on top of that. I suppose that money for nothing is easier than actually providing a service for a piddling extra $16.50 / month.
Well another night where I give up in disgust at the lag. 5 weeks is ridiculous to not have resolved this. All it says to me is whatever the solution is; it will cost Blizz $$ and they don't want to spend it - subscribers be damned.
Highlights of tonight:
1) Jumping underwater , jump back out and my breath gauge shows for 3 seconds after. 2) Jumping on a flight and hearing the money sound a few seconds later 3) On my monk - watching fists of fury go for 5 seconds after it should've finished.
And oh Blizz - my latency the WHOLE time was <30ms.
Fix your servers - pay for the capacity. It's not like your struggling for cash. WE WANT to enjoy BFA but your making it damn near impossible.
Jubei suffering from this !@#$ again. It got so bad that when I joined a WQ grp to an American server it actually felt smoother. 30MS felt like 400MS and on 250MS US felt like I was back at nearly 30MS.