Hey again everybody,
The lack of an ETA is nothing more than us not having an ETA for a fix. We're pretty sure we know the cause of the issue, but it's not something a quick couple lines of code in a hotfix is going to resolve or that would already have been done. I don't have the full details of the issue and can only share so much, but it has to do with the way sharding/instancing is happening on your realms currently. This is why it's only affecting some players some times on certain shards. Sharding is an intricate system. It's a big bear you do not poke lightly.
There are a few different server stability problems we're working on at the moment, and it's quite likely that the fixes for each are at least partially related. This one is included in that number.
I 100% understand that you want this fixed sooner, and can empathize with the fact that this is degrading your ability to go out and enjoy open world content. In general I tend to only post updates on a thread like this when I have actual meaningful information to share. Just because I'm not replying to you doesn't mean we're trying to blow you off.
We know this is a problem. We're using our internal channels to keep the developers mindful of the scope of the impact of this issue. They're on the case.
Many of you in this thread are upset, or angry, and I absolutely understand that. As long as you're keeping it constructive and keeping us in the loop, and as long as you're not violating the forum ToU, I do not mind that you're choosing to express that emotion here. Keep in mind that comments like "Daily request for an ETA" though snarky are something we're keeping tabs on. I will say - it can't magically cause me to have an ETA to share if we don't have one, but it delivers the sentiment. As a fellow player, I intimately understand the frustration. As support we're doing everything we can here, and as players you've done everything you can for the time being. Our devs, too, are actively looking into the issue for a resolution.
So, as long as you folks aren't fighting eachother, and as long as you're providing feedback in the spirit of improving the game world, keep letting us know that it is happening periodically just so we know it hasn't been resolved with a patch unexpectedtly. We already have all the reports we need for this issue, as we're pretty confident that we diagnosed the problem. All there is now is to design a fix, code it, and push it ASAP.
If you wish to keep us informed of the scope of the issue, you can continue to let us know when and on what server it's happening. You are not by any means obligated to do this, but this is currently one of the most constructive things you can do in our eyes.
TL;DR Y'all be good to eachother. We're keeping an eye on it. We're working on it. Thank you for your immense patience so far.