If it’s long termed bug, it might need to be fixed by the developers. Bug reports go directly to them.
I’m not sure about resetting them, but I am sure that GM staff do not take reports on the forums. There are moderators, but not GM staff . While GM staff answer tickets around the clock, the forum staff is not.
Ticket times are running 8-10 days, and the reset of the mob might happen before your ticket is answered.