I played through BFA and completed almost all of the achievements necessary for A Farewell to Arms. There are a few here and there that I missed; however, it appears my progress on every storyline in both Horde and Alliance as well as their respective war campaigns have reset since BFA. I completed all of this during BFA and have the achievements to show for it, but it appears I have to re-do all of the quests. I filed tickets with Blizzard customer service and spoke with multiple people, none of whom were helpful and did not seem to understand my problem. So I figured I would just submit something here into the void just in case there is some unknown bug out there.
Edit: for what it’s worth, I did NOT faction swap.
Achievements are account wide but the quests are not. Are you looking on a character that did all those quests?
Yes and I’ve been through every character I have on my account to double check. And the GMs all manually checked my characters and said the same thing “looks like you haven’t done any of these quests” or something along those lines.
Do/did you have more than one WoW license (ie WoW1, WoW2, etc?) that you could have been playing at the time you did the quests?
I did have a second account, but it was only for auction house stuff. Low level characters that just sat in capital cities, none that did any quests/content.
I am having the EXACT SAME issue as you. I quit halfway through BFA and came back recently. Wanted to finish the meta when it came out but found that all my quest progress was reset. No faction change. Yes same character. No second account. First GM ticket was a bot. Second GM said there’s nothing they can do. Lol.
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I ended up just re-doing it all. It sucked but I didn’t really have any other option.