"A Cycle of Hatred" phasing issue

I’m going through BFA campaign, horde, on an alt and have reached the “A Cycle of Hatred” quest which requires me to go speak to Sylvanas in Grommash hold. But when I get to Grommash, it phases into an empty room with an Exiles Reach NPC in it that offers the first Exile’s Reach quest. I’m level 50 and never did Exiles Reach so I have no explanation for that. Whats weird is I can see the question mark above Sylvanas when I get in but then it immediately phases to the above scenario. I’ve abandoned, reloaded, restarted, switch to WM and back, and everything else one could do to to try and change it but no luck.

any help would be appreciated!