A character with that name already exists

been going on 3 hours now… my ticket has an 6 hours ETA response time. How can i log on my char and play the game?? ive been offline for hours and still doesnt let me log on.

Tried character unstuck automated thing and got an error

Greetings,

There was an error while processing your request. Please submit a ticket to get help from one of our Game Masters.

Regards,

Customer Support

This is happening to me too.

This is also happening to me!

if you do a live chat web ticket, you’ll get an answer in a couple minutes. I had same problem, resolved almost instantly

https://us.battle.net/support/en/help/contact/187/ticket

Opened a web ticket and my ETA for a reply is 24 hours

do the live chat option mate, not the regular ticket.

its greyed out cant click it

yeah, same for me. had a normal web ticket in for over 2 hours now.

Great not like im trying to get rank 13 or anything like that, 100k honor behind for the day now because i cant log on

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yep ur right, they only allow live chat during certain times of the day i guess. Damn, well hope it gets fixed quick.

pretty BS its probably a 30 second fix but yet takes 24+ hours to get a reply, at least its not just me having these issues

thank god, I mean blizzard is a heartless company. I am glad they let thier employees have Christmas eve.

They probably implemented some fix without considering what else might happen.

Yeah ill just try the online chat tomorrow morning. I hope they are open on christmas! lol if not i may miss my raid and thats not cool.

I hope everyone who is having this issue continues to work on it. It seems to be fairly common.

Go drink some eggnog. It will work in the morning.

Have you tried clear cache and what not, there are some files you can remove and it opens again like you open for the first time, also reloads all keybinds and what not.

Check support im sure there is 100s of suggestions on how to do this.

Yeah ive deleted cache/interface/wtf folder, ill just try my luck with talking to them via live chat tomorrow. For now its time to level an alt i guess!

edit: gm reply and im up again!

Oh man, what a throwback. This was a common error in Vanilla, typically after a DC. #NoChanges

happening to me too, im very disapointed with the game state, the PVP queues are a pain in the …, im paying 15$ a month 15 years ago it was a new game it was pionner now its just the same stuff why do i have to pay 15$, i dont think im renewing my suscription unless you cut the price let me pay only classic or something im not interested in retail at all. and btw in those times i remmeber opening a ticked wasnt the pain in the … IT is now why is the fee so expensive now that the server resources are cheaper??? blizzard u are a greedy #@$%^ERS