A bit of a pattern…

Community General Discussion
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This question is aimed to those who have plenty of customer service in a cooperative environment.

Today I had two individuals willingly admit to me that they are not a “people person”. One of them was a coworker… the other is a supervisor.

In their job descriptions, they are expected to show genuine customer service. They do so, but by this logic, they wouldn’t like it.

If they didn’t like their job, AND the fact they display some form of anti-social behavior, wouldn’t this be an HR problem?

I have a feeling I’m asking a wrong crowd, but I’m in need of second opinions.

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the job requires customer service.

it doesnt require being friends in a work environment

if they are doing their job, what does it matter?

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Because dishonesty creates problems.

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dishonesty to who

they are being honest with themselves.

if it dont impede their work then leave them be

lol

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Oh yeah, you should definitely take this to HR. I could only imagine their confused faces after hearing this wierd report, lol.

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I’ll be right back to answer. Something popped.

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People who don’t like their jobs but do it anyway because they have responsibilities? That’s so rare. I can’t believe HR hasn’t noticed on their own.

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if people not being chummy in a work environment is considered “an HR problem” then there would be half the people working right now fired

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honestly, HR is not for the worker its to protect the company from the workers

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My use of sarcasm was through the roof on that post, just fyi. Lol

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nah i noticed the sarcasm

but still there are people that think HR is their friend

yes be friendly with HR, so they know where to skewer you

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I feel like you’re failing to draw a distinction between putting yourself out there socially and dealing with customers in a professional environment.

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Getting reported to HR because you’re “not a people person” sounds like such an Office Space move.

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I can guarantee most of the HR employees aren’t enthusiastic about their job either

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most people take jobs because they need the money, not because they are looking for friends.
… and reporting someone for not being a people person to HR is going to make you even less friendly with the natives.

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Okay. Sorry for the delay.

Anyway, if one claims to not be a “people person”, then what they’re doing is a ruse because the job description states you need excellent customer service.

Going to work with a figurative mask on is not always a solution. Used too much and it creates a problem. This problem can lead to a form of dishonesty — from the customer’s point of view.

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People need jobs.

I’ve worked customer service positions for 15 years in the mortgage industry, mostly with internal clients. It’s easy to fake it, but customers are almost always wrong and entitled. Even a people person would be driven insane.

But like I said, a job is a job. Especially in the current market.

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You can provide excellent customer service without being a people person

Regardless, it’s not really your place to “report” them for anything, they haven’t violated any company rules from the sounds of it, and it’s up to their bosses to determine if their work performance is up to expectations or not

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Both are possible. I did customer facing tech support. I am not a people person. I didn’t talk to my coworkers unless I had to and I was the last one to cushion my handle times with idle chatter.

Topped the site every month in customer satisfaction.

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Have you considered that they’re not people persons because they work in customer service?

Providing good customer service isn’t about being a people person regardless. It’s about being polite and helpful. Being overly friendly just makes you look like a real estate agent.

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