You are welcomed to believe whatever conspiracy theory fits your narrative or whoever your favorite streamer is. Here are the facts if you ever want to educate yourself on how Blizzard actually works:
There are a lot of things you can google that will return results. This doesn’t make them correct. We often see players claim they were ‘mass reported’ in a Battleground resulting in a PVP Non-Participation suspension. In reality, PVP Non-Participation suspensions are the result of manual reviews of multiple BGs worth of information. This is a case where just because they said it was a mass report doesn’t make it true.
We also see cases where users claim they were mass reported for 1 activity, when the suspension they received is for something completely different.
Sometimes users ARE mass reported, and that’s because they have extremely poor behavior that others playing with or around them do not tolerate. If you are violating chat rules, for example, and you are “mass reported” it just means a lot of people saw your chat and reported it. The chat was reviewed, and the penalty applied to the account. That’s how the system is inteded to work.
On the topic of “automation”: We’ve held GDC talks, and BlizzCon panels , there’s even a Heroes of the Storm post (linking to an article here because the post was on the old forums). We use machine learning across our games social channels to identify chat violations in player reports (someone still has to right-click and report it) allowing them to be actioned more quickly.
Admittedly, when it comes to cheating/abuse of game systems - we do not disclose the specific details of what we detect, or when it was detected. This results in a lot of speculation and misinformation about account penalties. This is, somewhat, by design. We do not want folks to learn how to avoid being caught - which cheat developers will frequently attempt to do.
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