8/19 - Stuck at Logging in to game server

Support Technical Support
1484

With some accounts working and some not working I’m starting to wonder if Blizzard got hacked.

1 Like
1486

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 3 ms <1 ms 2 ms 192.168.1.1
2 9 ms 7 ms 13 ms 24.105.62.129

Trace complete.

1487

I’m new to traceroute; should we be posting our IP addresses here?

1488

Whats this VPN ? Where do I get it, How do I use it? Will it work for me in Australia?

1 Like
1489

Yes Area 52

1490

Blizz also seems to want me to re-subscribe to Elder Scrolls Online, I heard that there is a new expansion out, and that their servers work.

1 Like
1491

I have the authenticator and can’t log in.

1 Like
1492

Not all vpns are working, which one are you using?

1493

You’re fine, you’re only posting your gateway IP, not your public ip.

1494

VPN is a good way to get hacked.

1495

8 hours later and still cant log into ANY blizzard game…not WoW, not Overwatch, not Diablo

2 Likes
1496

This new tracert is much worse than my earlier one at the other IP address.

Tracing route to 24.105.62.129 over a maximum of 30 hops

  1     1 ms     1 ms    <1 ms  hitronhub.home [192.168.0.1]
  2    11 ms    10 ms     9 ms  10.117.46.1
  3     8 ms     9 ms     9 ms  192.168.40.89
  4    33 ms    15 ms    14 ms  10.224.88.17
  5   108 ms    15 ms    15 ms  lag-102.bear1.Phoenix1.Level3.net [4.28.80.133]
  6     *        *        *     Request timed out.
  7    24 ms    24 ms    24 ms  BLIZZARD-EN.ear3.LosAngeles1.Level3.net [4.71.135.106]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    62 ms     *       61 ms  137.221.65.133
 11    62 ms    71 ms    62 ms  be1-pe01-eqch2.as57976.net [137.221.69.67]
 12    63 ms    64 ms    62 ms  24.105.62.129

Trace complete.
1497

VPN = Virtual Private Network

It works everywhere. I am using Dashlaane’s built in one, but there are tons of them out there. Some free, some low cost. Be careful with the free ones. I did use the free version of Windscribe for a while, but it is kind of limited.

1498

You seem very put out that you can’t play. I am sorry for that. I will stop saying that routing is probably a part of the issue when turning on VPNs does not work. A VPN is a detour around a bad section of “road” on the way to and end destination. The detour does not work if the end server is down/not functional. It does work though, which means the servers themselves are accepting connections and playable - if you can get to them.

1499 
Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1] 
  2     1 ms     1 ms    <1 ms  modem.Home [192.168.0.1] 
  3     4 ms     3 ms     4 ms  71-208-224-254.ftmy.qwest.net [71.208.224.254] 
  4     3 ms     3 ms     3 ms  ftmy-agw1.inet.qwest.net [75.160.84.1] 
  5     6 ms     6 ms     5 ms  nap-brdr-01.inet.qwest.net [67.14.29.102] 
  6     7 ms     6 ms     6 ms  63.146.26.138 
  7     6 ms     7 ms     6 ms  ae-1-51.ear2.Miami1.Level3.net [4.69.207.21] 
  8     7 ms     7 ms     7 ms  BLIZZARD-EN.ear2.Miami1.Level3.net [4.16.176.198] 
  9    66 ms    66 ms    66 ms  ae1-br01-eqmi2.as57976.net [137.221.76.33] 
 10    66 ms    66 ms    66 ms  xe-0-0-1-1-br01-eqda6.as57976.net [137.221.65.62] 
 11    67 ms    66 ms    66 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
 12    66 ms    66 ms    66 ms  137.221.65.122 
 13   129 ms   116 ms   123 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 14    67 ms    66 ms    66 ms  be1-pe01-eqla1.as57976.net [137.221.68.67] 
 15    67 ms    66 ms    66 ms  24.105.30.129 

Trace complete.
1500

Indent / hit your space bar 4 spaces for each line starting at the top the trace route - after you hit the / character

1501

Oh neat, then how do you explain people able to log into different accounts from the same PC?

4 Likes
1502

Microsoft Windows [Version 10.0.17134.885]
© 2018 Microsoft Corporation. All rights reserved.

C:\Users[redacted]>tracert 24.105.62.129

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 3 ms 3 ms 4 ms [redacted]
2 2 ms 3 ms 2 ms [redacted]
3 4 ms 6 ms 6 ms sea-brdr-03.inet.qwest. net [67.14.41.150]
4 6 ms 6 ms 4 ms 4.68.75.121
5 5 ms 4 ms 6 ms ae-2-3613.edge1.seattle3.level3. net [4.69.160.73]
6 5 ms 6 ms 4 ms blizzard-en.edge1.seattle3.level3. net [4.59.232.146]
7 * * * Request timed out.
8 * * 52 ms xe-0-0-1-1-br02-eqch2.as57976. net [137.221.65.42]
9 53 ms 51 ms 52 ms be2-pe02-eqch2.as57976. net [137.221.69.73]
10 54 ms 53 ms 53 ms chi-eqch2-ia-bons-04.as57976. net [137.221.66.15]
11 53 ms 54 ms 56 ms 24.105.62.129

Trace complete.

C:\Users[redacted]>

1503

Same exact Tracert I did this morning just did again nothing has changed all day. I expect Blizzard is planning on providing a credit or refund of some type for the entire day being unable for multiple people to log in we pay for a service that is not being provided as well as not keeping customers updated to any status or responses every hour should be provided poor customer service.
Tracing route to 24.105.30.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 5 ms 1 ms 24.105.30.129

Trace complete.

1 Like
1504

This post right here man