Here is a link to a support article regarding Account Silence.
https://us.battle.net/support/en/article/72214
#dfmb
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This realy isn’t the apropriate thread to rant times have changed over 20 yrs not everything is as simple then.
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You can scream about empathy until the cows come home, but that won’t change how people think, let alone when someone is set in their ways of being right about something. Being blunt on the matter is useful when someone is not willing to learn from their mistake.
Empathy can be useful, but it isn’t a magical thing that will change someone’s mind, let alone behavior. You can give someone all the empathy in the world, but if they think they’re in the right to treat others poorly, empathy won’t make them see different.
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“If you’d like to pass along that the ticket has been worked” is a perfectly polite and professional thing to say. The response you suggested would actually be inappropriate, as it reveals too much information to a third party about the results of the ticket.
I don’t read any of the rest of it as passive aggressive either. Your quoted examples are direct, polite, and professional, despite not being a verbose apology. I think you are letting your overall frustration with the situation bias your interpretation of the conversation.
I believe you can use wowcmfeedback@blizzard.com to provide your feedback if you feel so inclined.
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Sometimes customer service needs to put their foot down when people are being entitled and demanding things they have already been advised they will not answer. Orylia’s language has been fine. All she was doing was letting the OP know that things were being worked on, it wasnt her or anything she did that pushed the ticket along the queue, it just came to its turn in the list. Technically as the OP has nothing to do with the account action she did not even have to respond.
No one from Blizz is going to give you a direct, this is why this was flagged and what you need to do to not be flagged. It just doesnt work that way and that specific, closed information is something hackers and fraudsters -want- to have access to.
Keep in mind, this forum here is a player help player forum, not a customer service line to blizzard GM’s. There are no GM’s on this forum. Orlyia is just providing some clarification on the situation and advising putting in repeated tickets for things a GM can not give you more specific answers on is a futile exercise.
There was no abuse of the reporting system. There was no punishment given to anyone who may have reported your listing - as they did nothing wrong. Youve been told the likely case is the fact you had wording in your custom listing that is very similar to people who sell carries or conduct RMT practices. So all you need to do is not list a random open LFM run with an exclusive component. If all your run members are mostly from your community discord anyway just make a post in your discord being like ‘xyz run up in group finder, message me in game for an inv’.
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