We’re not CS reps, and we work directly with the developers to provide answers. We won’t always have the answers to share (or that you want to hear) for myriad reasons. If we’re giving a specific answer, it’s because we’ve spoken with them to get those answers to share. We aren’t input/output robots, though. What you see from us is the tip of the iceberg of what we do. 
Keep in mind, our CS reps are incredible people and do a lot of hard work behind the scenes with a lot of 1 on 1 interactions that I know many appreciate.