If the game ran for you before pre-patch but you now get the 3D accelerator not supported pop-up, it could be one of two issues:
-
You have a shader model 4 graphics card (such as a Nvidia GTX 285 or AMD Radeon 4800). If that’s the case then we are actively working on bringing back support for these GPUs. There is some experimental support already on the PTR and we’re hoping to get these changes to live soon.
-
You are forcing DX12 by command line argument on a GPU that doesn’t support DX12. If this is the case, you can check your “additional command line argument” settings in the battle.net launcher for WoW and see if you have
-d3d12
set. If so, removing it should fix your issue. If you launch WoW from a shortcut, that shortcut may need the same fix.
If you upload your Gx.log
file from the Logs
folder where Retail WoW is installed, that info can help diagnose the issue if the above information doesn’t help sort things out.