I think it is about time to close this one but let me comment on a few things here.
The security of the account is the users responsibility, Notsixty. We have systems in place to help, such as when we detect a change in access behavior the system may challenge whomever is logging on to help verify it is the registered user.
Otherwise, we aren’t able to actively monitor accounts for possible compromise.
If you are asking in this instance why didn’t we react immediately when we detected possible account sharing and instead seemed to wait to apply the action en masse?
Primarily because detection of the activity isn’t easy, it requires a bit more than just looking at a switch of an IP. As folks have noted people use VPN’s all the time so their IP location can vary so our Hacks teams look at more than what is on the surface to help verify this type of account sharing, which takes time.
The biggest challenge with dealing with botting, exploitation and other violations of our policies is that there are people out there that go to great lengths to remain undetected. If they are caught they try to figure out exactly what it was we found that revealed them so that they can mask that from us for the future. We try to keep our practices as secure as we can so that they remain viable in blocking, breaking or detecting the behavior as long as possible.
I’m not entirely certain what you are talking about. Game Masters don’t post on the forums. Our staff is working tirelessly to get to everyone as quickly as possible and get those queue times down.
We let players post on the forums because that is what these forums are for, Notsixty, including the Customer Support forums.
Our forums are for players to discuss the game and aspects of it with each other. This specific one is on Customer Support topics and accounts in good standing are able to post here and in the Community Forums (if they are active), as long as they otherwise abide by our Code of Conduct. A lot of folks who post in this forum like helping people when they can.
It is important to point out that this is by no means of contacting support. While Support Forum Agents like myself try to answer what we can, we may not reply to everything, nor is there an expectation of us to do so.
We would be unable to grant your request to delete your characters through the appeal ticket you put in, Notsixty. If you want to delete your account you can use check out the following article.
I warn you, the actions are permanent. If the account is deleted it will not be recoverable under any circumstance.
Good luck to you, Notsixty.