Hello!
Long story short I bought the Warcraft Forever Collection and I managed to login, but can’t make a Skyborne Elf. What I suspect is that somehow the pack was applied to my non-active EU account instead of my active US account, but I have no way to verify this and going through the transaction logs on my account page doesn’t reveal anything as far as I can tell.
I have access to the housing decor on my US account and the Warcraft III Reforged: Forsken Kingdoms campaign, so I know that it is applied to my account but I don’t get where, how, or what’s happened.
Currently the ticket system is overloaded so I can’t submit one right now, so, figured I’d ask here for help if others have experienced this bug, know a better way to verify what has happened, or maybe outright a moderator is able to verify whether my US account has the collection or not - would appreciate anything!
Thank you! ^^
It does look like your Forever purchase was an EU purchase. Unfortunately, there isn’t a way to simply swap the correct licenses over. You would have to submit a ticket to refund it, and repurchase it on the correct region.
Is it possible to get a full refund for it in that case? Since it did come with game time (not played or even started up my EU account), and also how does that work with the Warcraft III campaign?
Do I refund the full thing or what exactly would I need to do?
Also thank you!
The refund system is automated, with a ticket fallback if it fails. I’d just give it a try first and see if it works. 
That said you’re right that the time (and I guess Warcraft III) may be a hang-up, but I’d try anyway.
If it fails, go for the ticket option.
Edit:
Refund Portal
https://us.support.blizzard.com/en/help/product/services/334/1997/solution
Thank you so much for this response. I did the same as OP bought for EU by mistake, submitted for a refund via this link (which was immediate) and rebought on US. This is the second time I’ve done this.. did the same with Midnight, you’d think I’d learn by now! 
When did you buy your copy? Because for me, things hasn’t been going particularly well so far as the automatic thing says none of my purchases are eligible, despite not having even opened my EU account or the like.
Was it a recent thing for you or was it a preorder like in my case?
I have submitted a ticket and it looks like it won’t be possible to get a refund, unless they respond to me later today with something that changes anything which I doubt. But, with all of this said then, is there anything I can do on the US side except repurchase I would presume just the Skyborne Elf race-pack?
I’m essentially just trying to see if there’s anything here on the US side I am able to do (and if it would even be worth opening a ticket) to help it get resolved on this end. I understand completely if this is not doable and my mess up is just something I have to live with, but I just wanted to ask one final time since the the Warcraft Forever Collection in its entirety was a lil’bit pricy.
If nothing can be done, I assume that the only thing I would have to buy would be the Skyborne race pack, but I then wouldn’t receive (for my US account) any of the things associated with the Epic package in that case?