So, my friend made a horde character by mistake when reserving his character for forever, and I am alliance. I told him to delete the three characters he reserved and see if it would let him change to alliance and it didn’t work. Is it possible to have his account unlocked since the game hasn’t even launched yet? He’s new and he didn’t realize what he was doing.
CS will not unlock faction balance restrictions for individuals.
The account itself shouldn’t be locked to a specific faction. If they deleted the characters they would normally be able to create the opposite after. It is possible that the current population is restricted from creating that faction at the moment.
I’m afraid Customer Support has no ability to assist for this. Sorry.
thank you, i wasnt sure if that was the case or if the entire account was locked.
Just to add…
The Ruleset recalculates the balance every so often, so if you cannot create a character for the faction you want at the moment, wait a little while and try again.