When I try to log in to save my name in Forever I keep getting an error that my account needs a license to log in, I purchased the game and game time Why do I keep getting that error??
Do you have your named WoW license selected? I see you also have a WoW#1 license, so I want to double check.
Iâm also getting this error on my other sub account when trying to login. It has an active sub and I also used this during beta as well.
Are you attempting to log into your WoW#1 or named license, Spankie? You appear to have game time on both, but only the named license has the Skyborne Pack on it to grant you access.
My daughters account has the same issue, it looks like when we purchased the Wow: Forever pack, it attached to the âWow1 Starter accountâ Rather than the account that we pay the subscription on. We submitted a ticket, but have only gotten an auto reply for the wrong issue. It was also a gift to her account, and when I look at my transaction history, I canât tell which one it was, because I gifted 2 others as well. So I am unable to refund and swap it over.
Ticket #: US111173371
It looks like the initial ticket was put under âTechnical - Install or patch problemsâ, which explains the answer they received. During periods of high volume we try to send out an initial reply to troubleshooting steps based on the category of contact, hoping that it helps. If it does not, they can reopen, but it still should be focused on a tech related issue.
It seems she reopened that ticket, which may eventually receive a response, but I would recommend putting a ticket in for a Refund request, if that is what she is seeking.
Specifically, sheâll need to request a refund for the Skyborne Pack on her WoW#1 license and then she can either purchase the Pack from her account, or it can be gifted again (just make sure to select WoW#2 when purchasing/redeeming the gift).
It can actually be purchased or gifted prior to the refund for WoW#1 going through, but that is up to how you wish to do it.
Well initially it was due to being unable to install it on WoW#2, but it allowed WoW#1, hence why we placed it under technical.
For the refund ticket, I need the order number. I see the gift order numbers in my transaction, however I purchased multiple, and they donât show anywhere to whom it was sent to. Even when I click on the details, it doesnât show the recipients. Her transactions, donât show them either. The gift notification that she received, also doesnât list an order number. Any idea on how I can identify which to choose?
Here is what I am seeing: (replacing the order ID with xâs)
| Date | Purchase | Total | Status | Order ID |
|---|---|---|---|---|
| Sep 15, 2026 | Warcraft Forever Collection | $79.99 | Complete | xxxxxxxxxxxxx |
| Sep 15, 2026 | Warcraft Forever Collection | $79.99 | Complete | xxxxxxxxxxxxx |
| Sep 15, 2026 | Warcraft Forever Collection | $79.99 | Complete | xxxxxxxxxxxxx |
| Sep 15, 2026 | Skyborne Epic Pack | $59.99 | Complete | xxxxxxxxxxxxx |
As soon as I can put in the refund order I will purchase it for the WoW#2 account.
Hopefully, the last 4 digits work for you. Let me know if you need more.
Last digits are: 7253
Once redeemed it is usually the account that claimed the product that needs to request the refund though, but you can give it a try.
Ok, I was able to submit a refund request on her account. Also ordered it again for the WoW#2 account.
Thank you for the help!
I was under the assumption you only need gametime to access Forever.
Yes, when it launches.
To access the Name Reservation option prior to launch, that is only available for those who purchased one of the Skyborne or Collectors options.
I am having log in issues, I only have WoW EU-Starter edition as an option
I am having this same issue âWhen I try to log in to save my name in Forever I keep getting an error that my account needs a license to log in, I purchased the game and game time Why do I keep getting that error??â -and I donât know what you mean by âhaving a named wow license selected?â ???
In the launcher, just above the Play/Update button, there are two drop-down menus.
The second drop-down lets you select the specific license you want to access.
Make sure youâd selected the correct license.
Thank you! I choose my US account. I have an old unplayed for a long time EU account. But when I choose âforeverâ from the first drop-down, it automatically goes to my EU account? I have no idea why. I wish I could delete the eu account tbh.
Hmm. Iâd go peek in your Account Settings > Transaction History ⌠Iâm not sure, but I would guess that maybe EU account transactions will start with EU instead of US.
If it did apply to your EU account, Iâd open a request for a refund and repurchase the Forever package for your US account.
The automated system should work but if it doesnât, there should be an option to open a ticket for human assistance.
Edit: I see in Transaction History, thereâs a dropdown toward the right side that lets you select the region you wish to view.
The Skyborne purchase (and every purchase for years) starts with US. Hmmm⌠(and thanks for helping!)
Maybe I should just re-install everything?
Iâm not sure ⌠maybe someone else with more experience with multiple regions can chime in.
I see that when I select Forever in the Launcher, it deactivates my license dropdown. Iâm not sure whether this is an artifact of my installation being, originally, a Stress Test client.
That all said, letâs try this:
- Navigate to your WoW directory
- Find the Forever subfolder, then the WTF folder inside of that.
- Rename config.wtf to config.wt_
- Return to the Forever subfolder and try directly launching World of Warcraft (.exe?), bypassing the Launcher.
One of the first things the game client will do is ask you your region. Renaming config.wtf completely blanks out all its settings. You can always recover from this by restoring that file.
That worked! Thank you! You rock 
It reverted to the EU account but also allowed me to correct it to the US one. (I still wonder if I should delete everything and start fresh.)