Customer Support Player Housing FAQ

Player Housing is finally here and with it, come lots of questions! We’re here to try and answer as many of those questions as we can. This thread will serve as a living document to provide answers to commonly asked questions and evolve as new features are added to Player Housing, or more questions arise from the community.

To keep up to date on issues with Player Housing, please visit the Common Issues article.

Table of Contents:

General Functionality

How do I purchase a house?

  • You must have purchased the Midnight Expansion and completed the quest/purchase introduction (A House For You.)

Where are the Housing plots located? How do I get there?

  • You can use the portals located in Stormwind or Orgrimmar in the portal room, or use the Housing Dashboard to use a Hearthstone to take you to your house (15min cooldown.) The housing plots are available in Razorwind Shores (Horde) and Founder’s Point (Alliance.)
Portal Rooms

How do I move my house?

  • You find an empty plot in your Neighborhood and click on the cornerstone to purchase the plot. This will move your house instantly, including all interior and exterior decor.

How many houses can I have?

  • You can own one plot in the Alliance Neighborhood and one plot in the Horde Neighborhood.

Can my friends visit my house?

  • Yes! You can use the Housing Dashboard to adjust permissions for who is allowed to enter your house.

Do I have to pay upkeep for my house or log in regularly to keep it?

  • Housing in World of Warcraft has no rent/upkeep or subscription fee to pay. Once your house is purchased it is yours to keep!

If I delete the character that owns the house, does my house get deleted?

  • Characters that own houses cannot be deleted or undergo Character Services. You must change the ownership of the house to another one of your characters first.
Decor

What is Decor? Where can I get Decor?

  • Decor is what you use to decorate your character’s house. It comes from almost anywhere in World of Warcraft! This includes, but isn’t limited to, Questing, Dungeons and Raids, Achievements, and Neighborhood Vendors.
  • You can check out WoWDB’s Housing Hub to browse Decor, or you can find an Addon from the community to help you learn how to obtain Decor.

How does decorating work?

  • You can choose Decor from your collection and place it in and outside of your house as you deem fit! You can choose to use either Basic or Advanced Customization to help fine-tune your Decor.

I purchased the wrong Decor, can I refund it?

  • Decor purchased with gold is non-refundable. For example, if you purchase 50 of the same bench, you now own 50 of the same bench to place around your House.

I bought this piece of Decor, why can I only place one of them?

  • You would have to purchase multiple of the same pieces of Decor in order to place more than one of them. For example, if you want to place four of the same chairs, you would need to purchase four of the same chairs.
Neighborhoods

What’s the difference between Neighborhoods?

  • Public Neighborhoods are automatically created and maintained. These allow anyone from your server community to purchase a plot. Endeavors are automatically chosen for Public Neighborhoods.
  • Private Neighborhoods are created by players (guilds or friends) and have restrictions on who can purchase a plot of land. Private Neighborhoods have a Neighborhood Manager who chooses the Endeavor for the Neighborhood.
  • Currently, Private Neighborhoods are only available for Guilds.
Guilds

If someone is kicked from the guild, are they removed from the Neighborhood?

  • Removing someone from your guild does evict them from the Neighborhood.

What happens to the Neighborhood if Guild Leadership is transferred?

  • Neighborhood ownership and Guild Leadership are independent. A Guild Leader can transfer Guild Leadership while still retaining ownership of the Neighborhood.
  • In addition, a Guild Leader can transfer ownership of the Neighborhood while still retaining Leadership of the Guild.
Reports and Appeals

How do I report inappropriate content?

  • Inappropriate Neighborhood names can be reported via the Bulletin Board in your Neighborhood.

I received an action, how do I appeal?

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