Hey folks,
We just wanted to give everyone an update and reassurance as we head into the night, the character transfer system is… busy. Very, very, very busy. Our client and the system doesn’t handle this level of busy very well so as many of you are aware you’re seeing various error messages. We want to assure you that we are still successfully transferring many, many thousands of characters per hour and no data is being lost.
The most helpful thing you can do for the system at this stage is avoid logging into any character you have queued up for a transfer. The transfer code needs to acquire a “lock” on your character data to proceed and it cannot do this if the character is logged in, it will also slowly retry less and less often to protect itself from… itself. What we’re seeing right now is a massive backlog of characters that the system can’t proceed on.
We believe at this time the vast majority of transfers will process without issue over night once folks log out and incoming requests subside, we thank you for your patience and we’ll keep you updated.