You have also given them a deadline, which has been mentioned a few times now as “not likely to happen.”
This forum is not staffed 24/7, and you won’t give them a semi-reasonable 24 hours (48 is pretty standard, but they generally move quick around here). And as I mentioned earlier, one of them generally tends to be a night owl catching up on Overwatch dailies once their shift has ended, but on the occasion they do poke their head in before calling it a night, it isn’t until roughly 3am PST, a little over six hours from now.
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No, not really, they don’t have to, again, they’re the owner of it and can take it away if they deem it fit. They sends out emails on it, sometimes it doesn’t work at times, but the appeal team can resend it if you ask them.
You’ve made your mind on this, so not sure what’s up on this.
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Except it is. Blizzard makes the rules, and we agreed to follow their rules when we made our accounts and play the game.
If you make your own game or run your own platform, you get to make the rules however you want. As long as you are on someone else’s servers, they have the ultimate authority.
Anyway all you can do is put in an appeal and wait for a blue to possibly respond to this thread here (but that’s not guaranteed).
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24 hours is not reasonable unless they extend the limit for pvp by that long. They’ve made it clear that posting in the forums is the way that they want me to express my issues so here I am. Yes, zenjy. I am paying them. I make those rules. They do have to or they don’t get my money. I’m not sure what you mean by resending something.
Well, there is no Terms of Service. There was in 2004, but that was retired long ago. You agree to the EULA - End User License Agreement. It sets forth the contract between the player and Blizzard. It states they own the account, characters, games, and everything else. We pay to access the servers, when up IF we follow the rules we agreed to. If we don’t follow those rules the contract we all signed says Blizzard can remove our access.
You might want to read what you agreed to. Making demands won’t get any results. A Blue Forum Support Agent may be around at some point, probably during work tomorrow and MIGHT shed some light on your penalty. It won’t impact the outcome of any appeals though.
Here is the EULA you agreed to (not TOS) if you wish to read what you and Blizzard are held to.
A few key sections:
Your use of the Platform is licensed, not sold, to you, and you hereby acknowledge that no title or ownership with respect to the Platform or the Games is being transferred or assigned and this Agreement should not be construed as a sale of any rights. All access to and use of the Platform and the Games is subject to this Agreement, the applicable software documentation, and our Privacy Policy (accessible at https://www.blizzard.com/en-us/legal/) (collectively, the “Complete Terms”)
Grant of License. If you accept and comply with the terms of this Agreement, Blizzard will grant, and you will receive, a limited, revocable, non-sub licensable, and non-exclusive license to use the Platform subject to the “License Limitations,”
- Termination
- You may terminate this Agreement at any time by notifying Blizzard by email through https://us.battle.net/support/en/ and by uninstalling the Platform and the Games, but the Dispute Resolution provisions of this Agreement will survive termination and apply to all Disputes that arose or could have been initiated prior to termination.
- Blizzard reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to you. For purposes of explanation and not limitation, most Account suspensions and terminations are the result of violations of this Agreement. In case of minor violations of these rules, Blizzard may provide you with a prior warning and/or suspend your use of the Account due to your non-compliance prior to terminating the Agreement or modifying or deleting an Account.
- In the event of a termination of this Agreement, any right you may have had to any pre-purchased Game access or virtual goods, such as digital cards, currency, weapons, armor, wearable items, skins, sprays, pets, mounts, etc., are forfeit, and you agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on your Account prior to any termination of this Agreement. In addition, you will not be able to use the Platform. The Dispute Resolution provisions of this Agreement will survive termination and apply to all Disputes that arose or could have been initiated prior to termination.
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OP just keep in mind the Blues here are usually not shy about airing what actually happened to garner the suspension. That’s why folks are encouraging you to appeal the proper route and wait for a response. Good luck.
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I welcome that. I would love for them to put this in the open. I am honestly befuddled by this.
Discussing account actions is actually against the Forum Code of Conduct. While they do allow people to ask here (CS forums) about policy, it is not a place to debate the account action.
You pay them to enforce the rules we all agreed to. They did. You got Suspended. Your personal rules regarding your subscription are - your own. If you wish to stop playing you are free to do that. Blizzard will not respond to threats. Either unsub, or don’t. It won’t change the responses. That is totally up to you.
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If you truly do not know what you were suspended for and are just seeking clarification, then that’s understandable. There’s no need for all the attempts at rules lawyering and making demands.
You might get more details sometime tomorrow. You might get a response to your appeal. Nothing is guaranteed and demanding a response right away certainly won’t help (nor is it realistic).
Good luck to you.
Edit: Based on the fact you opened a third post about this, I have my doubts that you don’t know why you were suspended.
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Tomorrow is not soon enough. I’ve been chugging away for 60 hours in front of my computer for weeks to earn pvp rewards and I am now behind again. I’ve not violated any of the rules that people have posted on here as possibilities and I got nothing but a vague form letter statement in my email. It’s not fair to me that I’ve put in this much effort only to be given a ban for nothing.
Blizzard work on there own time frame not ours demanding attention and expiditing of ur ticket will not get u the help u want your gona have to wait on ur ticket and a blue in the morning no matter what.
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I’m sorry, but that’s ridiculous. 18 hours turnaround for something like this is bonkers. They really expect us to be okay with that? Are you really okay with that? 18 hours when I haven’t been given any information on this subject, during a pvp ranking system that requires pretty much CONSTANT connection? How is this fair, or even adequate?
So u expect blizzard employees to not have a life and live breath and eat on the forums whos the one that has unrealistic expectations you posted in the off hours thats on u.
I also do buy the whole innocent part 9/10 people arent as honest as they claim ill be happy to apologize in the morning if im wrong.
But if its pvp related its always due to
masked languge
dropping F bombs
insluting other player,
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Not necessarily, they have been cracking down on AFK/Non-Participation in PvP.
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And if thats the case ill apologize but my money is on what i said.
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I do expect a billion dollar company to respond when they restrict access to a game that we pay for. I do expect blizzard employees to work at hours that people play the game. I don’t think that’s unreasonable to expect.
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The only ones that work around the clock are GMS but the go by the ticket que.
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If you don’t want to get suspended, then you should avoid breaking the TOS in the future, also nothing said here will do or change anything, even if one of the blues adds some comments. They also can not expedite anything.
At this point all you can do is appeal, what occurs on an appeal is that a new GM reviews the reported text, you do not get to justify your actions, so nothing you say on your appeal matters. It also doesn’t matter if you were responding to others, all that matters is what you said at the time. In fact it doesn’t matter if someone baited you, and then reported you.
I literally don’t understand any part of that statement other than all you can do is appeal. if it takes 18 hours to hear appeals that’s a complete failure of customer service. I didn’t break any rules so this whole thing is ridiculous. If they can’t expedite anything then what’s the point of this whole venue?
Your not the only one in the ticket que and it takes time to go over the reports and logs and determine if a mistake was made or not ur ticket not more important then the other tickets in que.
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