11.1 PTR crashing with Exception: EXC_BAD_ACCESS: KERN_INVALID_ADDRESS

Support Mac Technical Support
1

Hello,

I’ve tried installing the 11.1 PTR. I have uninstalled and reinstalled - scanned and patched the files but are getting the following error.

App: /Volumes/T7/World of Warcraft/xptr/World of Warcraft Test.app

Exception: EXC_BAD_ACCESS: KERN_INVALID_ADDRESS at 0x0000000000000020
ProcessID: 1284
ThreadID: 62467

<Exception.IssueType> Exception
Crash
Exception.Summary:
EXC_BAD_ACCESS: KERN_INVALID_ADDRESS at 0x0000000000000020
0 0x0000000187787A54 “libobjc.A.dylib” ← 1 0x0000000104C1CDD4 “com.blizzard.worldofwarcraft” ← 2 0x0000000104C1E3EC “com.blizzard.worldofwarcraft”
<:Exception.Summary>
Exception.Assertion:
0 0x0000000187787A54 “libobjc.A.dylib”
1 0x0000000104C1CDD4 “com.blizzard.worldofwarcraft”
2 0x0000000104C1E3EC “com.blizzard.worldofwarcraft”
3 0x0000000104BF4194 “com.blizzard.worldofwarcraft”
4 0x0000000104BF81D8 “com.blizzard.worldofwarcraft”
5 0x0000000104C6BF54 “com.blizzard.worldofwarcraft”
6 0x0000000104C6C778 “com.blizzard.worldofwarcraft”
7 0x000000010224DE64 “com.blizzard.worldofwarcraft”
8 0x0000000187B23FA8 “libsystem_pthread.dylib”
<:Exception.Assertion>
Exception.HashBlock:
ERROR #132

not sure what else to do - any help is appreciated

2

My crash occurs at the photosensitivity warning screen as soon as I launch the PTR version of the game. FWIW, immediately following the crash, the launcher attempts to update the game and fails and I have to restart the application.

3

This happened tonight while trying to get on cata ptr, there’s 2 more of these. I can’t get past the Photosensitivity Warning

App: /Applications/World of Warcraft/classic_ptr/World of Warcraft Classic Test.app

Exception: EXC_BAD_ACCESS: KERN_INVALID_ADDRESS at 0x000000000000F9A0
ProcessID: 9735
ThreadID: 61443

<Exception.IssueType> Exception
Crash
Exception.Summary:
EXC_BAD_ACCESS: KERN_INVALID_ADDRESS at 0x000000000000F9A0
0 0x00007FFB1369F9EE “com.apple.AMDMTLBronzeDriver” ← 1 0x00007FFB1360583E “com.apple.AMDMTLBronzeDriver” ← 2 0x000000010CECFA9A “com.blizzard.worldofwarcraft”
<:Exception.Summary>
Exception.Assertion:
0 0x00007FFB1369F9EE “com.apple.AMDMTLBronzeDriver”
1 0x00007FFB1360583E “com.apple.AMDMTLBronzeDriver”
2 0x000000010CECFA9A “com.blizzard.worldofwarcraft”
3 0x000000010CECF88C “com.blizzard.worldofwarcraft”
4 0x000000010CEAF39B “com.blizzard.worldofwarcraft”
5 0x000000010CEA1DCE “com.blizzard.worldofwarcraft”
6 0x000000010CEA2FE7 “com.blizzard.worldofwarcraft”
7 0x000000010CE75636 “com.blizzard.worldofwarcraft”
8 0x000000010CE79720 “com.blizzard.worldofwarcraft”
9 0x000000010CEF97A4 “com.blizzard.worldofwarcraft”
10 0x000000010CEF9FD9 “com.blizzard.worldofwarcraft”
11 0x000000010A8BA34B “com.blizzard.worldofwarcraft”
12 0x00007FF81092C18B “libsystem_pthread.dylib”
13 0x00007FF810927AE3 “libsystem_pthread.dylib”
<:Exception.Assertion>
Exception.HashBlock:
ERROR #132

0 0x00007FFB1369F9EE “com.apple.AMDMTLBronzeDriver”
1 0x00007FFB1360583E “com.apple.AMDMTLBronzeDriver”
2 0x000000010CECFA9A “com.blizzard.worldofwarcraft”
3 0x000000010CECF88C “com.blizzard.worldofwarcraft”
4 0x000000010CEAF39B “com.blizzard.worldofwarcraft”
5 0x000000010CEA1DCE “com.blizzard.worldofwarcraft”
<:Exception.HashBlock>
No
<Jira.JiraProjectId> 11103
<Jira.JiraProjectKey> CLASS
<Exception.ProjectId> 10

4.4.2.58723
<Exception.BuildNumber> 58723
<Exception.Branch> 4.4.2
<Exception.WowProject> CataclysmClassic
World of Warcraft
Client

4.4.2.58723
Test
Type: WoWT
World of Warcraft Classic Test.app
<Wow.Platform> X64
<Exception.Platform> All Mac (x86 64-bit)
Free Disk Space: 60687.02 GB
Exe Built: Jan 21 2025 22:27:38
0000003F 00001FFF 00000400
App Up Time: 0 days, 0 hours, 0 minutes, 8 seconds
System Up Time: 0 days, 10 hours, 53 minutes, 16 seconds
mach_absolute_time
Current Frame: 3
Current Time: 26982924
Current Tick: 149
0
0
Number of thread pool threads: 6/6/6 (High/Mid/Low)
launchd
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 00:00:00
<SessionTime.Grouping> 00:00:00 - 00:14:59
Time in World(hh:mm:ss): 00:00:00
<TimeInWorld.Grouping> 00:00:00 - 00:00:00
Total Time in World(hh:mm:ss): 00:00:00
<TotalTimeInWorld.Grouping> 00:00:00 - 00:00:00
<Addons.HasAny.Loading> No
<Addons.HasAny.Loaded> No
0
0
Yes
<SoundSystem.Restarts> 0
<LoadingScreen.Enabled> No
<CombatLogEntry.Current> CombatLogEntry::PushEvent(casterGuidType, targetGuidType): 0, 0
Number of successful WoWConnections: 1
Battle Tag: n/a
Last Known Player: 0000000000000000, (0, 0, 0, 0)
Selected Player: 0000000000000000
<Character.Info.Race> 0
<Character.Info.Class> 0

4

Open config.wtf on ptr client and try adding this line to work around it

SET GxCompatWorkSubmitOptimizations “0”

5

While I’ve been on the ptr in the past for classic, apparently I had uninstalled it at some point and my WTF folder is gone. My cata classic has this file. When I try to login it doesn’t create a WTF folder or the config file. Would it be game crashing to copy over the WTF for cata classic to the ptr classic for cata and do what you suggested?

Update: Decided to give it a shot since worst that can happen is it crashes which it was doing anyway. It worked, so thank you!

6

copying the wtf and config to other client would probably work.