Still no compensation, Ysera challenge still bugged

I have 2 accounts, my main “ivangamer84” and my f2p alt “taurus84”. My alt got 20k tickets, my main still has not. This despite having being suckered into the more expensive bundle while the $5 one expired while the bug persists, even now! so I paid $15, the challenge hasn’t paid out and i didn’t get the apology 20k, so my main is short 40k tickets atm. So if this is ultimately where things get resolved, idk why he have the support button in the game when this is where it needs to happen, lets see if any progress is made here.