Missing purchased items, tomes, gold , energy

Not sure what to do, opened a case with support, they keep telling me that everything was delievered even though it wasnt. Ive given them screenshots and still they refuse to help, only telilng me to relog in. Ive been relogging in for days now.

It happens several times pr session. Why would I throw real money into a game when ~40% of the time the in-game purchases is never delivered. If I close the game and open again at a later time, I might be lucky to receive maybe 1/3 out of just last sessions’ missing tomes.