I can't get my Warcraft Rumble account back due to a bug

In addition to a description of the bug you are reporting, please provide:
When I try to retrieve my account, I log in with my username and password, it shows me my account and tells me that I can retrieve the account, it takes a while to load and then an error message telling me to try again later, the problem is that it’s been like this for almost two weeks.

  • Device Type: a phone TCL
  • Device Model: v3.0.8AlA
  • Device Operating System: Android
  • Warcraft Rumble App Version: 9.36.0