Windows user, Click play, immedietly get error / crash box

Cubano-1167 · November 20, 2024, 2:07pm

When clicking play from the launcher, I immedietly get this error box

5F1853E4-884A-49B8-912C-912842345570

I haven’t been in the client since the update at all…

EDWIN-21472 · November 20, 2024, 5:52pm

Same here
Here’s some logs
Game was running fine before 2.0.0.22389 patch. Now it’s crashing on startup

Logs

11/20 20:41:11.150  GameMain Started
11/20 20:41:11.150  Command Line: "C:/Program Files (x86)/Warcraft III/_retail_/x86_64/Warcraft III.exe" -launch -uid w3
11/20 20:41:11.150  Current Directory: "C:\Program Files (x86)\Warcraft III\_retail_"
11/20 20:41:13.396  prism: Info: name: NVIDIA GeForce GTX 1650
11/20 20:41:13.396  prism: Info: driverVersion: 0x00200000ffffffff
11/20 20:41:13.396  prism: Info: driverDate: <null>
11/20 20:41:13.396  prism: Info: vendorId: AMD
11/20 20:41:13.396  prism: Info: deviceId: 0x73df
11/20 20:41:13.396  prism: Info: subsystemVendorId: 0x0000
11/20 20:41:13.396  prism: Info: subsystemId: 0x0000
11/20 20:41:13.396  prism: Info: revisionId: 0x00
11/20 20:41:13.396  prism: Info: type: Discrete
11/20 20:41:13.396  prism: Info: virtualizationMode: Unknown
11/20 20:41:13.396  prism: Info: luid: 00000000000003f6
11/20 20:41:13.396  prism: Info: index: 0
11/20 20:41:13.396  prism: Info: PCI bus slot: 0
11/20 20:41:13.396  prism: Info: Max queues: 1 graphics, 1 compute, 1 copy
11/20 20:41:13.396  prism: Info: Hybrid Graphics: 0
11/20 20:41:13.396  prism: Info: api: Dx11
11/20 20:41:13.396  prism: Info: supported: 1
11/20 20:41:13.396  prism: Info: vendorId: AMD
11/20 20:41:13.396  prism: Info: deviceId: 0x73df
11/20 20:41:13.396  prism: Info: amd.family: Unknown
11/20 20:41:13.396  prism: Info: amd.numCUs: 0
11/20 20:41:13.396  prism: Info: amd.numWGPs: 0
11/20 20:41:13.396  prism: Info: amd.numROPs: 0
11/20 20:41:13.396  prism: Info: amd.coreClock: 0 MHz
11/20 20:41:13.396  prism: Info: amd.memoryClock: 0 MHz
11/20 20:41:13.396  prism: Info: amd.memoryBandwidth: 0 MB/s
11/20 20:41:13.396  prism: Info: amd.teraFlops: 0
11/20 20:41:13.396  prism: Info: amd.driverVersion: (null)
11/20 20:41:13.396  prism: Info: amd.radeonSoftwareVersion: (null)
11/20 20:41:13.396  prism: Info: windowsVersion: 8.1
11/20 20:41:13.396  prism: Info: windowsBuildNumber: 19043
11/20 20:41:13.396  prism: Info: dx11.driverCommandLists: 1
11/20 20:41:13.396  prism: Info: dxFeatureLevel: 11.1
11/20 20:41:13.396  prism: Info: typedUavLoadAdditionalFormats: 1
11/20 20:41:13.396  prism: Info: preferredShaderModel: Dx50
11/20 20:41:13.396  prism: Info: supportedShaderModels:
11/20 20:41:13.396  prism: Info:   Dx40Level91
11/20 20:41:13.396  prism: Info:   Dx40Level93
11/20 20:41:13.396  prism: Info:   Dx40
11/20 20:41:13.396  prism: Info:   Dx41
11/20 20:41:13.396  prism: Info:   Dx50
11/20 20:41:13.396  prism: Info: maxBufferSize: 1065353216
11/20 20:41:13.396  prism: Info: max1dTextureSize: 16384
11/20 20:41:13.396  prism: Info: max2dTextureSize: 16384
11/20 20:41:13.396  prism: Info: maxCubeTextureSize: 16384
11/20 20:41:13.396  prism: Info: max3dTextureSize: 2048
11/20 20:41:13.396  prism: Info: maxArrayLayers: 2048
11/20 20:41:13.396  prism: Info: maxCommandBufferPageSize: 0
11/20 20:41:13.396  prism: Info: maxConstantBufferRange: 65536
11/20 20:41:13.396  prism: Info: maxTypedBufferRange: 1065353216
11/20 20:41:13.396  prism: Info: maxStructuredBufferRange: 1065353216
11/20 20:41:13.396  prism: Info: drawIndirectArgsAlign: 4
11/20 20:41:13.396  prism: Info: dispatchIndirectArgsAlign: 4
11/20 20:41:13.396  prism: Info: constantBufferOffsetAlign: 256
11/20 20:41:13.396  prism: Info: constantBufferViewSizeAlign: 256
11/20 20:41:13.396  prism: Info: typedBufferOffsetAlign: 16
11/20 20:41:13.396  prism: Info: structuredBufferOffsetAlign: 16
11/20 20:41:13.396  prism: Info: bufferTextureCopyRowPitchAlign: 256
11/20 20:41:13.396  prism: Info: bufferTextureCopyOffsetAlign: 1024
11/20 20:41:13.396  prism: Info: maxAnisotropy: 16
11/20 20:41:13.396  prism: Info: maxColorAttachments: 8
11/20 20:41:13.396  prism: Info: maxVertexShaderAttributes: 32
11/20 20:41:13.396  prism: Info: minWaveLaneCount: 0
11/20 20:41:13.396  prism: Info: maxWaveLaneCount: 0
11/20 20:41:13.396  prism: Info: maxTraceRecursionDepth: 0
11/20 20:41:13.396  prism: Info: maxViewportExtent: 65535x65535
11/20 20:41:13.396  prism: Info: minViewportBounds: -32768
11/20 20:41:13.396  prism: Info: maxViewportBounds: 32767
11/20 20:41:13.396  prism: Info: minLodBias: -16
11/20 20:41:13.396  prism: Info: maxLodBias: 15.99
11/20 20:41:13.396  prism: Info: maxLodSnap: 0
11/20 20:41:13.396  prism: Info: shaderRWTier: 5
11/20 20:41:13.396  prism: Info: resourceBindingTier: 0
11/20 20:41:13.396  prism: Info: resourceHeapTier: 0
11/20 20:41:13.396  prism: Info: raytracingTier: 0
11/20 20:41:13.396  prism: Info: variableRateShadingTier: 0
11/20 20:41:13.396  prism: Info: meshShaderTier: 0
11/20 20:41:13.396  prism: Info: synchronizationTier: 0
11/20 20:41:13.396  prism: Info: bundleCmdListTier: 0
11/20 20:41:13.396  prism: Info: minMaxFilterOps: 1
11/20 20:41:13.396  prism: Info: mirrorOnce: 1
11/20 20:41:13.396  prism: Info: borderColor: 1
11/20 20:41:13.396  prism: Info: minLod: 1
11/20 20:41:13.396  prism: Info: maxLod: 1
11/20 20:41:13.396  prism: Info: fractionalMinLod: 1
11/20 20:41:13.396  prism: Info: lodBias: 1
11/20 20:41:13.396  prism: Info: multiMipRWTextureView: 0
11/20 20:41:13.396  prism: Info: dualSrcBlend: 1
11/20 20:41:13.396  prism: Info: separateAlphaBlend: 1
11/20 20:41:13.396  prism: Info: alphaToCoverage: 1
11/20 20:41:13.396  prism: Info: independentBlend: 1
11/20 20:41:13.396  prism: Info: wireframe: 1
11/20 20:41:13.396  prism: Info: depthBiasClamp: 1
11/20 20:41:13.396  prism: Info: depthClamp: 1
11/20 20:41:13.396  prism: Info: depthBoundsTest: 0
11/20 20:41:13.396  prism: Info: stencilTextureView: 1
11/20 20:41:13.396  prism: Info: geometryShader: 0
11/20 20:41:13.396  prism: Info: tessellationShader: 0
11/20 20:41:13.396  prism: Info: computeShader: 1
11/20 20:41:13.396  prism: Info: tileShader: 0
11/20 20:41:13.396  prism: Info: explicitShaderEntryPoint: 0
11/20 20:41:13.396  prism: Info: programmableSamplePositions: 0
11/20 20:41:13.396  prism: Info: instancing: 1
11/20 20:41:13.396  prism: Info: baseVertex: 1
11/20 20:41:13.396  prism: Info: baseInstance: 1
11/20 20:41:13.396  prism: Info: drawIndirect: 1
11/20 20:41:13.396  prism: Info: drawIndirectBaseInstance: 1
11/20 20:41:13.396  prism: Info: drawIndirectCountBuffer: 0
11/20 20:41:13.396  prism: Info: deviceLocalConstantBufferOffsets: 1
11/20 20:41:13.396  prism: Info: deviceLocalQueries: 0
11/20 20:41:13.396  prism: Info: overlappingOcclusionQueries: 1
11/20 20:41:13.396  prism: Info: precision16Bits: 0
11/20 20:41:13.396  prism: Info: rasterOrderViews: 1
11/20 20:41:13.396  prism: Info: exclusiveFullscreen: 1
11/20 20:41:13.396  prism: Info: uma: 0
11/20 20:41:13.396  prism: Info: streamOut: 1
11/20 20:41:13.396  prism: Info: barycentrics: 0
11/20 20:41:13.396  prism: Info: placedUploads: 0
11/20 20:41:13.396  prism: Info: frameCaptureToTool: 0
11/20 20:41:13.396  prism: Info: frameCaptureToFile: 0
11/20 20:41:13.396  prism: Info: waveOps: 0
11/20 20:41:13.396  prism: Info: clockCalibration: 0
11/20 20:41:13.396  prism: Info: schedulableSwapChain: 0
11/20 20:41:13.396  prism: Info: pipelineStageFlagsIgnored: 0
11/20 20:41:13.396  prism: Info: swapChainVsyncThresholdTop: 0
11/20 20:41:13.396  prism: Info: swapChainVsyncThresholdBottom: 0
11/20 20:41:13.396  prism: Info: multiShaderStageBinding: 0
11/20 20:41:13.396  prism: Info: commonStatePromotion: 0
11/20 20:41:13.396  prism: Info: supportedQueries:
11/20 20:41:13.396  prism: Info:   BinaryOcclusion
11/20 20:41:13.396  prism: Info:   CountingOcclusion
11/20 20:41:13.396  prism: Info:   Timestamp
11/20 20:41:13.396  prism: Info: supportedFrameStatistics:
11/20 20:41:13.396  prism: Info:   VBlank
11/20 20:41:13.396  prism: Info:   VBlankPeriod
11/20 20:41:13.410  prism: Error Invalid (0x80004005): pm_dxgi::Instance::InitSwapChain: CreateSwapChainForHwnd Failed
11/20 20:41:13.410  Failed to create swap chain

EDWIN-21472 · November 20, 2024, 7:46pm

@Cubano
Can you please post your logs as well?
You need War3Log.txt file located at users/yourName/Documents/Warcraft 3/

Hope this helps to resolve this issue