Remon - randomly disconnecting

Technical Support
1

Hi Zenlaka,

Can you help me please?

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| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
ZyXEL.Home - 0 817 817 0 0 7 0
bng1-adt67.nl.euro. net - 1 810 808 6 9 142 7
ae4_0.cr1-adt7.nl.euro.net - 0 818 818 6 7 29 7
et-4_1_0_0-cr1-adt6.nl.euro.net - 1 814 813 6 7 58 7
80.249.208.83 - 0 817 817 7 13 442 33
ae1-br02-eqam1.as57976. net - 3 751 735 16 36 4269 16
et-0-0-3-br02-eqpa4.as57976. net - 0 815 815 16 49 1563 17
be2-pe2-eqpa4.as57976. net - 1 814 813 16 17 64 17
137.221.66.37 - 0 817 817 16 17 54 17
10.109.1.34 - 1 814 813 16 17 63 16
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
No response from host - 100 163 0 0 0 0 0
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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Do I have to make a new topic?

3

It looks like there’s a small amount of packet loss after the data leaves the modem and goes to the service provider’s network. Normally for something like this I’d suggest doing a power cycle or factory reset on the modem/router before contacting the service provider to report the problem.

For instructions on how to factory reset your device, be sure to reach out to the device manufacturer (linksys, motorola, arris, etc)

I do hope the info helps. Let us know how things go.

4

I also have similar issues. I tried router factory reset but it just couldn’t help it. There is always a package lose. And neither I or my ISP knows the reason for this. I also tried with a different connection like Mobile Hotspot Tethering but after a while disconnects still appears. The only solution for people like is to be able to reconnect in games. There is just no guarantee if I change ISP with different problem to be solved.