When going through the steps described in article, I get the below.
Are you also getting this error?
### None of your orders are eligible for refund
Make sure you are signed into the correct account.
And I am sure that I am signed into my only one Blizzard account, I never had another.
The first ticket is automated. If denied, there is a “I need more help” link at the bottom of the page. That will take you to a manual refund ticket.
If you’re attempting to get a refund on your banned license, you won’t get one. If your license is not currently banned, and it’s the one you’ve been playing these past years, you’ll be way outside the refund criteria.
How do you know what happened, and what I wanted to refund? Or you say that, in order to bully me again? Please do not follow me.
For starters, if you post on the forums, anyone can respond to you, like it or not.
Second, as for knowing what you want to refund, I don’t. I simply covered the two bases that I knew something about: your banned license, and/or the license you’ve been playing for too long to be eligible for a refund.
Finally, as for my presumption about your banned license, you’re the one who said it:
So there is no “bullying” when youre the one telling people this. And what I’ve been telling you is simply to set expectations if you’re attempting to refund that/those licenses.
Whatever, what you are doing is so wrong, bully and refer to other threads!
There are also commercial rules, (so things greater than Blizzard’s policy).
One thing is sure, Blizzard made Refund policy too hard to achieve, a lot of links articles, redirections (confusing) etc. So people will give up. and is not about 30 euro, is about principles!
That’s why I used the the word “If”, Cat. You need to read posts before responding.
But to answer your question, the criteria are play time and purchase date.
You may not have played it more than two hours, but you bought it more than 14 days ago.
As I just said immediately above, I covered the two based that I know about, and used the word “If”. That leaves it open to any other possibilities I don’t know about.
Again, read before replying. That’s now two posts in a row you didn’t fully read before replying.
I never said there weren’t. Exceptions exist. Although if you are planning to refund the banned license, it isn’t likely going to qualify even under any commercial rules.
2 hours of play, or 14 days since purchase is not hard to achieve.
This doesnt even make sense. Stop grasping at what ever you can, Cat. If you decide to reveal something about youself pubilcally, that’s on you and only you. Anyone can hold you to your own words.
You did not understand, so I got understand Blizzard rules about 2h or 14 days (although I am not agree is too less even for a trial. ) For example in SC2 -Co-Op you can play any commander up to level 5, before you decide to buy or not to move on to level 15+prestiges.
What I meant is the Process to Refund (where to click/what to do or forms to fill ) are too complicated. I was clicking from left to right, searching for half an hour and I did not find the right page to properly initiate a refund complaint. Of course they can refuse, but at least I want to try it. (Let them see how many people are not happy, and would be nice to collect also the “reason for refund”)
Again is my personal issue of course - I did not wanted to discuss here but:
If you start with the obvious “Warcraft” category, scroll down to “What type of issue is it?”, click “Payments”, then “Get help”, the “Request a Refund” option is right there. That’s not that difficult.
Then, if denied, directly under the rejection text that you copy and pasted in your 1st post, literally directly under it, is the “I still need help” link.
None of that is all that difficult.
As for what you just edited in, that’s all fine. My initial reply was only to set expectations if you are attempting a refund in two possible scenarios.
So it redirect me to a Web ticket, that last time never been answered. Even dissapers because sometimes redirects to: “eu.battle.net” instead of keeping “us.battle.net” in the address bar above.
Then I am logged out from account (CAT), and when you log-in again, another start page is displayed so I can restart process.
Great, but thanks for response anywayz!
You must make sure you make it to the end of the process where you receive a ticket number. If you don’t get to that point, the ticket isn’t created.
As for the regional issue, yes, make sure you are logged into the region that you are submitting a ticket on. Otherwise, it won’t be associated with your Battlenet account and you won’t see it in your ticket history.