My Account Keeps Getting Disconnected

Technical Support
#1

Last night I was sitting in a custom game lobby and I was suddenly disconnected twice and had to relog for no reason. The game filled and went without me.

And quite often I would get into a game, and I would disconnect right when the game starts, with me having to log back in again.

Also when I open my downloads folder the game will disconnect my account and i havve to log back in before being able to access all the games in my downloads folder.

3 Likes
#2

Hey there,

Lets go ahead and grab a winMTR so we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the winMTR instructions page
  3. Start the test and play the affected game for at least 15 minutes. Ensure the problem happens while the winMTR tool is running.
  4. After recording the problem data, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

#3 

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                 RAC2V1S -    1 | 1007 | 1004 |    1 |   20 |  714 |    1 |

|                         142.254.183.161 -    1 | 1006 | 1003 |    8 |   38 |  766 |   11 |

|          agg63.simicacd01h.socal.rr.com -    1 |  991 |  984 |   10 |   41 |  747 |   43 |

|          agg23.vnnycajz01r.socal.rr.com -    1 | 1007 | 1004 |    9 |   43 |  689 |   20 |

|          agg29.lsancarc01r.socal.rr.com -    1 | 1010 | 1008 |   12 |   47 | 1008 |   24 |

|bu-ether16.atlngamq46w-bcr00.tbone.rr.com -    1 | 1003 |  999 |   11 |   44 |  756 |   28 |

|                            66.109.5.135 -    1 | 1003 |  999 |   13 |   43 |  743 |   24 |

|                            66.109.9.161 -    1 | 1014 | 1013 |   11 |   45 |  904 |   59 |

|              ae1-br01-eqla1.as57976.net -    1 |  999 |  994 |   18 |   54 | 1226 |   27 |

|        et-0-0-2-br01-swlv10.as57976.net -    1 | 1003 |  999 |   17 |   51 |  778 |   47 |

|        et-0-0-0-pe04-swlv10.as57976.net -    1 | 1003 |  999 |   17 |   50 |  774 |   26 |

|       las-swlv10-ia-bons-04.as57976.net -    1 | 1010 | 1008 |   17 |   51 |  980 |   25 |

|                          137.221.105.17 -    0 | 1018 | 1018 |   15 |   48 |  915 |   24 |

|                          137.221.106.69 -    1 | 1010 | 1008 |   18 |   50 |  801 |   22 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
#4

Heya Secondpink,

Thanks for providing that info. This shows some problems between your PC and router. You’ve got packet loss, latency spikes over 700 ms, and 20 ms average latency before you even leave your house. Usually your average latency is going to be 1 or 2 ms tops, because you don’t have far to go within one building. There are a couple things that can cause this.

  1. If the router or computer’s caches are flooded, it can cause packets to get delayed and dropped. Try power cycling your router and resetting your PC to clear those out.
  2. If that doesn’t work out, try swapping to ethernet if you’re on wifi. If it works, your wifi’s too unstable to run the way you’re usually set up. You can try moving closer to the router or just grabbing an ethernet cable long enough to reach your router.
  3. Finally, if neither helps, reach out to your internet service provider and see if swapping the router out handles the situation.

One of these should get you handled, but if not, just send us the make/model of your new router and a new winMTR test - we’ll see if we can see anything else.

#5

I dont quite understand how this relates to being forced to disconnect when I open up the Downloads folder to access all my custom games, especially considering how this was not an issue prior to the release of Reforged, and furthermore considering the fact that this is an issue whether I play somewhere else with better connection or here.

The disconnections I get in the game end up disconnecting everyone in the game as well, right when the game starts.

#6

same problem here…I really don’t know what is going on.

#7

Secondpink,

That second issue is a bug - regarding others disconnecting. There’s a desyncing problem happening right now which triggers that issue. The best thing you can do is seek to stabilize your own connection. We’re tracking half of the issue, but based on that test, you may still have problems when we figure out the things we’re checking into on our end, as there is a confirmed problem in that test.

#8

DRAKULOTH,

Hi, don’t blame this on the guys connection/ computer. Mine isn’t the best but I have been able to run WoW, League and other games without any problems. I log into W3 and while I am looking for games or doing anything, I get disconnected repeatedly forcing me to either play offline (no) or turn off the game I just paid $30 for and do anything else. I just want to play this classic game! Probably going to be asking for a refund if this continues. Sad.

2 Likes
#9

Hi DRAKULOTH,
i got the same problem aswell,
here’s my WinMTR

|                                   WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    1 | 1872 | 1870 |    1 |    3 |   92 |    3 |

|                               10.14.0.1 -    1 | 1872 | 1870 |    8 |   16 |  100 |    9 |

|                          10.226.255.145 -    1 | 1868 | 1865 |    7 |   15 |  127 |   19 |

|                           10.122.12.193 -    1 | 1872 | 1870 |    9 |   16 |  116 |   12 |

|                   No response from host -  100 |  376 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  376 |    0 |    0 |    0 |    0 |    0 |

|                              10.111.3.5 -    1 | 1872 | 1870 |    6 |   17 |  130 |   19 |

|                          176.52.252.248 -    1 | 1872 | 1870 |   10 |   17 |  119 |   17 |

|                           94.142.97.163 -    1 | 1872 | 1870 |   70 |   80 |  177 |   81 |

|                           213.140.35.12 -    1 | 1875 | 1874 |  109 |  120 |  217 |  110 |

|                           81.173.106.21 -    1 | 1875 | 1874 |  106 |  120 |  276 |  111 |

|              ae1-br01-eqdc2.as57976.net -    1 | 1872 | 1870 |  150 |  161 |  347 |  154 |

|         et-0-0-2-br01-eqch2.as57976.net -    1 | 1872 | 1870 |  170 |  182 |  537 |  173 |

|                          137.221.65.132 -    1 | 1872 | 1870 |  149 |  163 |  344 |  155 |

|        et-0-0-0-pe02-swlv10.as57976.net -    1 | 1875 | 1874 |  147 |  159 |  350 |  155 |

|       las-swlv10-ia-bons-02.as57976.net -    1 | 1872 | 1870 |  152 |  160 |  351 |  157 |

|                          137.221.105.17 -    1 | 1872 | 1870 |  151 |  162 |  347 |  157 |

|                          137.221.106.69 -    1 | 1875 | 1874 |  150 |  159 |  349 |  154 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Please help with this, i’m close to surrender with this.

#10

Hey folks,

This thread was here to help a specific player. As a general rule, we avoid helping multiple players in one thread unless there’s a mass ISP issue or known bug we’re gathering information on. If you’re having this problem, try connection troubleshooting. If it fails, you may want to test while using a VPN client, as there are numerous ISP issues going on due to the coronavirus quarantines right now. Much of the internet is strained right now, resulting in latency, disconnections, etc.

If nothing here helps, please create your own thread with your own winMTR and a list of things you’ve tried to fix things. You can also contact support for direct help.

#11