I have no sound

[Zhees-1533]

I have run the windows sound troubleshooter; my drivers are up to date, and I have run the compatibility troubleshooter and tried every version

[Kershew]

Hey there,

There could be a few reasons for this but typically its going to be an issue with sound settings/device setup.

Make sure both the recording and playback devices you are using are set to Default Device in windows. You can check this by:

Windows 10

1. Right clicking on the sound icon on your taskbar
2. Choosing sound settings and maximizing the windows
3. Choosing sound control panel
4. Choosing recording (and then repeat with playback) devices, selecting the desired device in the list and pressing the set default button below the list.

Once that is done go through and disable every device except the ones we will be using for testing in the client. Click on the device on the list, then right click. Choose Disable.

We will want to disable any enhancements, exclusive modes and volume reduction settings that might be active.

These options are found under the properties of the affected devices. Select the device, click properties and then switch to the Advanced, Enhancement and Communication tabs to make the necessary changes.

Disable Volume reduction:

1. Hit Windows key and type sound.
2. Go to the Sound options.
3. Click the Communications tab.
4. For the setting “When Windows detects communications activity”, set it to “Do nothing”.

Check the application specific volume settings both within the game options and in windows options to make sure your microphone or headset/speakers are not muted for the specific game. You will need to have the game client running, tab out, open the volume mixer via the sound icon on your windows taskbar, and scroll to the right through the various volume controls.