They appear to be incapable or unwilling to actually fix the game. ANOTHER update that doesn’t work. I’m sure they’ll try again sometime next Summer to fix it.
DEMAND REFUNDS.
IF THEY DENY REFUNDS-REPORT TO BBB
It’s not legal for them to keep your money for a product THEY BREAK.
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The BBB? The rating organization that no video game reviewing entity pays attention to? The rating organization that allows members to pay for better ratings? The rating organization that has zero power to resolve disputes?
If a complaint like this is made to the BBB, all they do is act as a middleman by internally contacting the company for information on the dispute. In a case like this, they will find out that there is a policy that the customer agreed to that is simply being upheld.
I chuckle when I see people throwing the BBB around. They are not taken seriously by anyone.
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The BBB is the same thing as Yelp. It’s a private organization, no connection to any gov entities. It’s old persons Yelp. 
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