Cant launch game

Technical Support
85

Same here, but with late 2011 MacBook Pro, they just told that my graphics card does not meet the minimum requirements

1 Like
86

Hey folks,

For most players who are having this error message, we’ve found that one of the following things is most often true:

There are also a couple bugs which we’re looking into which may cause the game to crash on launch with certain machines, but the steps above should still fix most situations. A work around was mentioned earlier to set the game into windowed mode. While we don’t consider this a “fix” in the event you’re running into a bug, here’s a better way to put the game in windowed mode. I’ll update the post above with these better steps, since the preferences file is not created until the game successfully launches:

  1. Open your Battle.net application and select the Warcraft III tab
  2. Click the Options gear (above the news widget) and click Game Settings
  3. Scroll down to Warcraft III in the list and click the additional command line arguments box
  4. In the blank that pops up, add -windowmode windowed
  5. Click Done and retest the game

Hopefully this helps with most of you. Please keep in mind that beyond this, you probably have an issue that will need us to troubleshoot it individually. If nothing in this post works, please create your own thread or contact support.

1 Like
87

2 posts were split to a new topic: Wallpaper, crash on launch

88

Thank you! This fixed it for me!
This is the first time I entered Reforged, since my Beta wasn’t also working. And I couldn’t play classic anymore. So thank you.

89

The game runs now, but Blizzard please fix it, because it can run only in windowed mode. It crashes again when I go fullscreen.

90

2 posts were merged into an existing topic: Wallpaper, crash on launch

91

non of it works,new patch didnt fix it too,so im still w8 and i will be informing you every patch till it gets fixed

more info:
https://us.battle.net/support/en/case/detail/71290836

92

My w3 also crashing on launch…
Please fix this!

93

This worked for me:

  1. Click “Play”
  2. Disconnect your internet (wifi/ethernet)
  3. Click “Play” a few times while disconnected
  4. At this point, one or more instances of the Warcraft windows should pop up, and they should be complaining about not being connected to the internet
  5. Reconnect your internet and then you should be able to play
94

I am having the same problem, on a completely updated windows 10 Pro HP Spectre x360 Convertible 13-ap0xxx with an intel i7-8565U and 16GB ram. I have no problem playing Starcraft II at high settings, even able to play Star Wars Jedi: Fallen Oder on medium graphics.

When I launch the Warcraft III Reforged the battle.net disappears for about 15 seconds and then reappears ready to launch Warcraft III Reforged. looking at the log file looks like your launcher is faulting when accessing ntdll.dll. I have launched both the battle.net and WarcraftIII.exe in admin mode with the same results

Version=1
EventType=BEX64
EventTime=132310242317497898
ReportType=2
Consent=1
UploadTime=132310242319037864
ReportStatus=268435456
ReportIdentifier=9164701e-82ea-42bc-920f-ca1bee0e33dd
IntegratorReportIdentifier=e35c50a6-cd53-421b-8c3d-d453c0eb6139
Wow64Host=34404
NsAppName=Warcraft III.exe
OriginalFilename=Warcraft III.exe
AppSessionGuid=000032e8-0001-0046-5ae0-d9e0760fd601
TargetAppId=W:00069eed9043944f82d05ea8577067ee7ab700000000!0000742aefb8dc5f25afe1342a420eea290a61abd5db!Warcraft III.exe
TargetAppVer=2020//03//20:20:44:20!2cfd258!Warcraft III.exe
BootId=4294967295
ServiceSplit=1092350369
TargetAsId=5627
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=dd82b96cd7b53fa38134d944c5df3902
Response.BucketTable=5
Response.LegacyBucketId=1239854686834473218
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Warcraft III.exe
Sig[1].Name=Application Version
Sig[1].Value=1.32.3.14883
Sig[2].Name=Application Timestamp
Sig[2].Value=5e752b24
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.18362.719
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=64d10ee0
Sig[6].Name=Exception Offset
Sig[6].Value=00000000000abea3
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000018
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9d9f
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9d9f13397c2a90edd2a45574dfa07225
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=6c63
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=6c63de160dc0ef9eb65b54587449d052
UI[2]=C:\Program Files (x86)\Warcraft III\x86_64\Warcraft III.exe
LoadedModule[0]=C:\Program Files (x86)\Warcraft III\x86_64\Warcraft III.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\gdi32full.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Windows\System32\ucrtbase.dll
LoadedModule[10]=C:\Program Files (x86)\Warcraft III\x86_64\ClientSdk.dll
LoadedModule[11]=C:\Windows\System32\IMM32.DLL
LoadedModule[12]=C:\Windows\System32\WINTRUST.dll
LoadedModule[13]=C:\Windows\System32\msvcrt.dll
LoadedModule[14]=C:\Windows\System32\MSASN1.dll
LoadedModule[15]=C:\Windows\System32\CRYPT32.dll
LoadedModule[16]=C:\Windows\System32\RPCRT4.dll
LoadedModule[17]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[18]=C:\Windows\System32\sechost.dll
LoadedModule[19]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[20]=C:\Windows\System32\SHELL32.dll
LoadedModule[21]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\System32\shcore.dll
LoadedModule[23]=C:\Windows\System32\combase.dll
LoadedModule[24]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[25]=C:\Windows\System32\windows.storage.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\powrprof.dll
LoadedModule[28]=C:\Windows\System32\UMPDC.dll
LoadedModule[29]=C:\Windows\System32\shlwapi.dll
LoadedModule[30]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[31]=C:\Windows\System32\cryptsp.dll
LoadedModule[32]=C:\Windows\System32\WS2_32.dll
LoadedModule[33]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[34]=C:\Windows\SYSTEM32\SSPICLI.DLL
LoadedModule[35]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[36]=C:\Windows\System32\ole32.dll
LoadedModule[37]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[39]=C:\Windows\SYSTEM32\dbgcore.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=752
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=294752
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.719.18362.0-11.0.180
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16086
OsInfo[19].Key=svolsz
OsInfo[19].Value=952
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.752.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=RP
OsInfo[33].Key=expid
OsInfo[33].Value=DR:5A706,DR:5DA84,DR:5F174,DR:6011B,DR:61847,DR:61EE8,DR:64DEC,DR:64F42,DR:665F5,DR:665FB,DR:668B2,DR:66A0C,DR:66A20,FX:114145DF,FX:117FD8AC,FX:14EE234,FX:152FEEA,FX:31883FF4,DR:66A2C
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Warcraft III
AppPath=C:\Program Files (x86)\Warcraft III\x86_64\Warcraft III.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=40CE15A59200ED479610EB86D644E3A1
MetadataHash=-1418716626

1 Like
95

Locking this thread, we are no longer providing support through this thread as these have been found to be multiple different issues.